Bilingual Inside Sales Supervisor - London, Canada - ECHO Power Equipment Canada

ECHO Power Equipment Canada

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ECHO Power Equipment (Canada) is a well-established, premier supplier in the outdoor power equipment industry in Canada.

We are currently seeking a talented sales professional, dedicated to providing service excellence and support to our dealers in the role of:

Bilingual Inside Sales Supervisor (French/English)

The Bilingual Inside Sales Supervisor will take an active role as a Leader in Sales and Customer Service and provide training, coaching and direction to the Customer Service team to deliver _
VIP service_ to our dealers across Canada.

This position also plays an integral role in the development of seasonal sales and yearly booking programs.

Specifically Accountable for Customer Service Functions:

Lead the customer service team to ensure customer service exceeds beyond the expectations of our customers.
Ensuring orders are processed in the system in a timely and accurate manner (i.e. correct pricing, terms, tracing shipments)
Responding promptly to customer service and sales order inquiries.
Build lasting customer relations that result in creating the best solutions for their needs.
Route qualified opportunities to the appropriate sales territory managers for further development and closure.
Answer the incoming calls to the customer service department in a courteous and knowledgeable manner, further developing a thorough understanding of our customers' needs and requirements.
Special projects and assignments as required.

Inside Sales Supervisor Functions:

Source new sales opportunities through a newly develop outbound sales program.
Responsible for driving sales through enhanced customer experience and ensuring our brand promise is clearly conveyed to our customers.
Working with various departments, responsible for ensuring the online store content and product offering is current and updated daily.
Development and maintenance of online store
Work closely with Sales & Marketing Managers to develop yearly booking programs and in season sales programs.

Leadership functions:

Orientation, training, coaching and mentoring of staff including but not limited to sales, product knowledge, policies and procedures and computer system.
Daily assignment, scheduling and monitoring of duties.
Work in coordination with the National Sales Manager for discipline measures, goal assignment, additional external training, and performance reviews.

Key Qualifications:

Community college diploma in a relevant discipline or equivalent work experience.
Prior Supervisory experience
Demonstrated selfstarter with strong multitasking and time management ability.
A willingness to show positive leadership, to provide guidance and coaching and to delegate and monitor meaningful tasks to your staff while creating team spirit.
Advanced level in Excel skills preferred.
Excellent communication skills with ability to work in cross functional teams.
Strong leadership skills being able to initiate change and be highly adaptive.
Selfmotivated, passionate and high energy level with a sense of urgency.
Demonstrated customer service skills.
Strong systematic thinking skills a must
Efficient and effective problemsolving skills.
Demonstrate commitment to excellence and lifelong learning.
Experience, knowledge and/or interest in the outdoor power equipment industry (an asset).
Bilingual in French and English a requirement

This position is located in London, Ontario and is an on-site position.

ECHO Power Equipment (Canada) offers a competitive compensation package. If you are interested in this opportunity, please forward your
resume with salary expectations.

ECHO Power Equipment (Canada) thanks all applicants; however only those selected for an interview will be contacted.

Benefits: