Customer Service Representative - Winnipeg, Canada - MacDon Industries Ltd.

MacDon Industries Ltd.

Verified Company

Winnipeg, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Westward Parts Services Ltd. serves the Western Canadian agriculture markets from its facilities in Red Deer, Regina and Winnipeg.

PURPOSE and SCOPE:

RESPONSIBILITIES:

Deliver an enjoyable customer experience by following established customer service standards and processes
Respond to phone, online and/or fax orders from customers efficiently and accurately
Provide knowledge and assistance to customers on products, help to identify products, provide price quotations and expected delivery times
Confirm and process orders and update accounts payable information in the computer system
Provide customers with updates to seasonal programs or changes in policies as required
Work with customers and team members to find acceptable solutions to questions or concerns.
Track and trace packages with multiple carriers
Contribute to the strategic goals by creating a positive work environment that includes respect for others, open communication and a commitment to teamwork.
Participate in team meetings and take part in training and other learning opportunities to expand knowledge
Other responsibilities as required and/or as assigned by the Customer Service Manager
The standard schedule of work for this role is varied to accommodate the busy harvest season and may include the occasional weekend shift and/or alterations to the hours of operation

QUALIFICATIONS:

High school diploma required. Additional education in Supply Chain, Logistics, Business Administration or Agriculture will be an asset.
2+ years customer service experience within a manufacturing, logistics or distribution warehouse is preferred.
Detail oriented with the ability to work in a fastpaced environment
Strong verbal and written communication skills
Strong interpersonal skills
Ability to work in a team environment
Excellent customer service, problem solving and conflict resolution skills
Ability to think outside the box and provide solutions.
Exhibits a friendly, positive approach to providing to customer service experience
Highly organized with excellent time management skills
Knowledge of agricultural, plumbing, sprayer parts/liquid handling parts considered an asset
Proficiency in all Microsoft Office products.
Willingness to learn and adapt to new products, processes and market conditions
Knowledge of JDE-Oracle and CISCO is an asset, but not necessary.