Full-Time Office Customer Service Representative - Newfoundland & Labrador, Canada - Ngc Nunatsiavut Group

Description

Term:
Full-Time Seasonal


Summary:

The Customer Service Representative (CSR) is responsible for all matters related to the shipment of freight at the Marine Facility in Goose Bay, NL.

The CSR is responsible for the daily activities of the freight office, while ensuring a high level of customer service to shippers.

Maintain a high level of customer service to shippers
Generate bills of Lading for freight shippers, collect fees for services rendered
Prepare freight manifests prior to vessel departure
Receive customer request by phone and/or email
Data entry, filing documents, and other office duties as requested
Ensure customer complaints are addressed in a timely manner
Office Administration Diploma with 1-2 years Customer Service experience. Proficient in Microsoft Office and other related computer programs
Knowledge of operating standard office equipment


Assets:
Client service orientated, including the ability to consistently interact in a friendly, helpful, and professional manner. Strong organizational and planning skills
however, preference will be given to qualified beneficiaries of the Labrador Inuit Land Claims Agreement.
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