Advanced Support Engineer, Diamond - Ottawa - Check Point Software

    Check Point Software
    Check Point Software Ottawa

    1 week ago

    Description

    Overview

    Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

    Key Responsibilities

    • Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
    • Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility.
    • Occasional travel to customer sites in North America and abroad.
    • Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
    • Reproduces customer reported issues and works with internal teams to provide a resolution.
    • Ensures management of customer expectations and resolution of technical issues in a timely manner.
    • Provides necessary support to the Service Managers for high profile technical escalations.
    • Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

    Qualifications

    • Remote opportunity
    • 5-8 years of relevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.
    • Prior experience working on enterprise grade firewalls.
    • Solid exposure to TCP/IP/switching/routing protocols.
    • Working knowledge of tools like TCP DUMP and Wireshark.
    • Experience working in Cloud platforms a plus(GCP,AWS,Azure).
    • Working knowledge of Linux commands/shell scripts.
    • Working knowledge of DNS, DHCP,IPSEC.
    • Good understanding of AAA, Digital Certificates, Active Directory.
    • Experience with Core dump/kernel panic analysis.
    • Ability to manage high value accounts and keep the internal/external stake holders well informed.
    • Ability to communicate with customers in a professional manner.
    • Self-Learner.
    • Excellent Time management skills.

    This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country you reside is required.

    EOE M/F/Veterans/Disabled


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