Sales - Support Manager - Pickering, Canada - Copart

Copart

Verified Company

Pickering, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Essential Duties:

Assess customers' needs and provide assistance and information on product features
Monitor and audit assignments for discrepancies and opportunities
Track key reporting metrics to ensure objectives are met and exceeded
Remain knowledgeable on products and services offered
Resolve customer issues by investigating problems, developing solutions, preparing reports
Provide sales materials for meetings, such as presentations, flyers and other documents
Arrange and coordinate meeting rooms, teleconference setup and other tasks related to client visits
Work with account managers and management to ensure new customer instructions are communicated
Take ownership of any general customer inquiry, allocate and confirm resolution for customer
Assist in the preparation and management of regularly scheduled reports
Deliver excellent customer service both internally and externally

Required Skills & Experience:

Associates degree, or equivalent combination of education, experience and training that provides the required knowledge and skills
Minimum of six months experience in a support role
Proficient presentation skills
Excellent written and oral communication skills
Problem solving and decision making, sound judgement
Capable of delivering outstanding customer service
Microsoft office suite (Word, Excel, Outlook, PowerPoint)

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe.

Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.