Technical Support - Montréal, Canada - Solai and Cameron Technologies
3 weeks ago
Description
Shift Description
10am-2pm, Monday to Friday for a total of 20hrs/week.
Hybrid schedule - 3 days office and 2 days home
Agents must be flexible; able to work certain holidays, will need to be able to fill in other shifts as needed.
- Diagnose, troubleshoot and evaluate Level 1 calls appropriately, escalate as necessary.
Skills Required:
English
- Technical Troubleshooting in a Call Center experience
- MS Office 2010 experience (focused on Outlook)
- Windows 7 and Internet Explorer
- Networking (Wired, wireless, VPN, basic server/client and domain structure principles)
- Active Directory
- Printer installs
- Telephony
- Smart Phones
- Business Applications (WebEx, SharePoint, etc.)
Job Type:
Part-time
Part-time hours: 20 per week
Pay:
$17.00-$19.00 per hour
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Montréal, QC H2P 1B9: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer support: 1 year (preferred)
Language:
- English (required)
Work Location:
Hybrid remote in Montréal, QC H2P 1B9
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