Assistant Manager, Sales and Commercial Services - Montréal, Canada - Airports Council International
Description
Position Title:
Assistant Manager Sales and Commercial Services
Reports to:
Director, Programmes and Commercial Services
Duration:
Full time, Permanent
Location:
Montreal, Canada
I
Major Functions Responsibilities:
- Working with internal product teams to support sponsorship revenue targets
- Participate in the sale of exhibition space and sponsorships at ACI World events
- Create brochures and presentations which can be used for the sale of events, products, and/or services
- Implementing and maintaining an accurate, uptodate sales master file and using the CRM as an integral tool in building business intelligence.
- Managing and coordinating followup actions to signed advisory services mandates and sponsorship agreements, ensuring deliverables are met within the determined timeframe.
- Answering customers' productrelated questions and queries promptly and collaborating and strategizing with internal teams.
- Working internally with product teams to assist in promotion to customers, crossselling products where appropriate, and meeting aftersales needs where necessary.
- Identifying new market opportunities and forging relationships with key contacts with a goal of creating revenue.
- Representing ACI at events to promote products and services to the industry when needed
- Provide other required support to the Programmes and Commercial Services team
II
Education/ experience:
- University degree, preferably with specialization in communications, business or commerce studies.
- Minimum 34 years experience in sales and customer service
- Excellent English skills, with clear writing style is essential.
- Additional languages such as French, or Spanish, will be considered an asset.
III
Skills and Abilities:
- Knowledge of customer relationship management (CRM) tools and practices a strong asset.
- Teamwork skills, but with ability to work independently and assume full responsibility for assigned tasks.
- A strong understanding of customer and market dynamics and ability to think strategically.
- Superior organizational skills to carry out and prioritize multiple tasks.
- Excellent communication skills and aptitude for fostering positive relationships.
- Teamwork skills, but with ability to work independently and assume full responsibility for assigned tasks.
- Integrity
- Member focus
- Professionalism
- Teamwork.
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