Chief Client Service Officer - Ottawa - Keynote Search

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    Keynote Search Ottawa

    14 hours ago

    Description

    Chief Client Service Officer

    The Commission for Complaints for Telecom-television Services (CCTS) is an independent national organization responsible for resolving complaints between consumers and telecommunications and broadcasting service providers.

    CCTS plays a vital role in supporting a fair and effective communications marketplace across Canada. The organization operates within a complex environment shaped by regulatory considerations increasing stakeholder expectations and growing consumer demands for services.

    To maintain stakeholder trust CCTS requires careful balance of independence consistency efficiency fairness timely high-quality outcomes for Canadians.

    Key Responsibilities:

    • Oversight strengthening delivery core mandate
    • Strategic operational leadership complaint intake contact centre operations conciliation investigations quality support functions
    • Act as strategic advisor to Commissioner executive leadership team providing clear reporting insight recommendations Board Directors service delivery performance operational priorities

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    +The Chief Client Services Officer (CCSO) oversees how CCTS delivers its core mandate. · +Oversight of complaint intake contact centre operations conciliation investigations quality support functions. · Strategic operational leadership across service delivery functions including ...

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