Account Manager - Montréal, Canada - Dialogue Health Technologies Inc.

Dialogue Health Technologies Inc.

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your role as Account Manager

Reporting to our Manager, Customer Success, Azelie Pouliot, we're looking for a Account Manager who will act as a trusted advisor to our growing portfolio of clients by managing renewals, retention and engagement strategies and assisting in long-term growth opportunities with a strong passion for delighting clients.

What you'll be doing:

Developing and maintaining important relationships with our beloved clients including engaging, reporting and ensuring longterm engagement with Dialogue through industryleading client satisfaction
Creating material to review account performance and supporting/proposing curated action plans to ensure our clients meet their engagement objectives and beyond
Implementing strong, reliable renewal strategies based on account health and risk to reach ambitious retention goals and retain longlasting relationships with our clients
Identifying and supporting our Customer Base sales team with upsell, crosssell opportunities to be able to achieve sales targets and deliver more care and value to our beloved clients
Mastering internal account management practices that allow for business process optimization and actively contributing to areas of opportunity for improvement within our department
Mobilizing internal and external stakeholders to represent the voice of our customers and making their feedback as impactful as possible to influence the evolution of our products and processes
Collaborating with crossfunctional teams to continue to develop existing advisor relationships and influence success within our client base

We'd love to hear from you if you have:

2+ years of experience in account management and project management or client services
Track record of performance and success (i.e. experience in a toptier company, steep progression, community involvement, history of exceeding objectives, etc.)
Demonstrated ability to build positive relationships with key stakeholders and act as a trusted advisor
Strong ability to lead projects by mobilizing internal and external stakeholders and effectively identifying and organizing task deliverables
Solid work ethic and proven timemanagement and prioritization capacity to deliver results and meet deadlines
Experience managing or collaborating with Human Resources, Operations, and/or Finance departments is required
Experience with Salesforce or within the insurance industry is a strong asset

At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We've got you covered

A fully funded benefits plan, including a wellness reimbursement program
Unlimited access to a variety of Dialogue's programs for you and your immediate family
4 weeks of vacation, 9 wellness days and 1 paid volunteer day
A flexible schedule and a hybrid work approach
An allocated budget for continuous training
Short and longterm incentive plans, including restricted stock units (RSUs)
An optional parental benefits program

About Dialogue
Dialogue is the #1 virtual care provider in Canada.

By developing_ _our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we're transforming health and helping millions improve their well-being.

We're firm believers that great people don't settle on:

Impact

Community

Growth

Excellence

Feel like you can make a difference? Good news, we saved you a seat