Customer Service and Trader Support - Brampton, Canada - Triple M Metal

Triple M Metal
Triple M Metal
Verified Company
Brampton, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Triple M Metal LP is a subsidiary of the Giampaolo Group of Companies (GGC), a Platinum member of Canada's Best Managed Companies and Canada's largest metal recycling organization.

The
Customer Experience and Trader Support Administrator is responsible for managing and coordinating day-to-day functions in the Non Ferrous Trader Support department, while supporting sales staff relating to the Non Ferrous business, to ensure customer satisfaction.

This role provides support to Trading, Logistics, Order Processing, Operations and Accounting departments


What we Offer:


  • Paid Benefits
  • Health, Vision, Dental, etc.
  • Life Ins., LTD, AD&D
  • Short Term Incentive Plan (Annual Bonus)
  • Pension Plan
  • Training and opportunities for growth and advancement

What we expect you to do:

  • Supports a team of over 15 sales people while also offering support to the following teams: Logistics, Order Processing, Operations, & Accounting to ensure day-to-day functions are performed adequately and meets deadlines and expectations.
  • Inputs contracts in Mayer system.
  • Assists other departments in allocations (inventory and brokerage).
  • Tracks and managed rejected loads. Confirms payment status for suppliers to ensure payments have been made. This includes but is not limited to; contract entry, contract pricing, contract activation & completions ensuring that our commodity availability reporting is accurate.
  • Enters tickets into Mayer system to ensure the system has up to date information.
Processes entries into Mayer system to manage inventory control.

  • Act as a spokesperson for customer's needs & priorities within Triple M to create a customer focused environment.
Keep the interest of the customer as the #1 goal to promote long-term sustainable business relationships.


You have:


  • Preferred, College diploma in business administration or related field.
  • 24 years of administrative experience.
Experience issuing and preparing invoices.

  • Customerservice oriented attitude.

Job Types:
Full-time, Permanent


Benefits:


  • Company pension
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • RRSP match
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Ability to commute/relocate:

  • Brampton, ON L6T 5E6: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's Degree (preferred)

Experience:


  • Customer service: 3 years (required)
Data Entry: 3 years (required)

  • Excellent phone manner: 3 years (required)
  • Fast Paced environment: 2 years (required)

Work Location:
One location
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