Medical Office Assistant/receptionist, Mh&sus - New Westminster, Canada - Fraser Health

Fraser Health

Verified Company

New Westminster, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations.

Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision:
Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization "WHO" approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).

Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents.

We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work.

Work hard and have fun while you do it.

Curious to learn what it's like to work here? Like us on

LinkedIn (fraserhealthcareers) for first-hand employee insights.

Detailed Overview:

Under the general supervision of the Coordinator and reporting to the Manager, Clinical Operations, this position provides administrative day-to-day support to the assigned area supporting substance use services.

Performs duties such as reception, interacting directly with patients who have highly complex medical needs, registering new patients and booking appointments and referrals, establishing and maintaining charts and chart organization including requests, specimen processing, ordering supplies and maintaining stocks, maintaining database(s), maintenance of electronic patient case load, transcribing from dictaphone, typing material utilizing word processing software, setting up and maintaining the filing systems, processing incoming and outgoing mail, faxes, reports/records and internal and courier documents, arranging meetings/special functions, and operating office equipment.

Deals with matters of confidential nature for the Coordinator, nurses, physicians, psychiatrists and other members of the multi-disciplinary team.

Supports set-up and dismantling of exam rooms, obtaining and delivery of specimens, arranging of blood tests and diagnostic testing as assigned.

Responsibilities:

Provides reception services by performing duties such as operating a multiline switchboard or phone, registering new patients, booking appointments, following up on physician orders regarding referrals and diagnostic tests, answering/directing incoming calls for staff, taking messages, answering routine inquiries and providing information of a general nature regarding the clinic, receiving visitors, determining whether an emergent situation exists and referring to appropriate areas. Contacts other mental health clinics/centres to obtain information as required.
Types material such as correspondence, reports and documents utilizing various word processing software and computerized systems by performing functions such as inputting client information, maintaining registers, and typing from handwritten draft or general instruction and transcribing from dictaphone. Prepares various informational/resource packages by designing, updating, photocopying and collating packages/brochures for distribution to the patient and/or family.
Collects data from various sources, enters data into computerized systems and ensures data is kept up to date. Gathers, compiles, and retrieves information as required and prints related reports.
Sets up and maintains the patient and administrative filing system, according to policies and procedures designed to protect confidentiality, for a variety of records such as correspondence, reports, minutes, and directories by performing duties such as creating and labeling files, developing forms, indexing materials and filing.
Processes incoming and outgoing mail, faxes, reports/records, and internal and courier documents by performing duties such as receiving, recording, date stamping, sorting and distributing mail to appropriate personnel and preparing outgoing mail for pickup as required. Signs for receipt of packages and shipments.
Monitors levels of medical and pharmaceutical equipment and supplies and orders as necessary. Maintains levels of stationery, office supplies and resources according to predetermined levels by methods such as photocopying, completing requisitions for signature and forwarding approved requisition to appropriate personnel.
Cleans medical equipment and instruments in accordance with established procedures. Cleans and organizes suppl