Manager, Group Disability Claims - Toronto, Canada - iA Groupe financier / iA Financial Group

iA Groupe financier / iA Financial Group

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Under the supervision of the Director, Group Disability Claims Operations the Manager, Group Disability Claims will support, coordinate, and manage the activities of a team of disability case managers in achieving client experience objectives and claim service level standards.

In this role you will build effective internal and external partnerships to support your team in delivering reliable customer services and disability management.

The manager acts as a primary partner and contact for our disability clients and partners. This includes overseeing the disability team and ensuring proactive, supportive and collaborative services are provided to plan members.

They are also involved in conducting regular client service meetings, claim file reviews, and appeal reviews, as well as providing ongoing direction to the team to achieve targets.

The manager will also ensure work procedures and processes are up-to-date and that they are compliant with industry standards and regulations.

REQUIREMENTS

Experienced leader with demonstrated ability to manage teams
Ability to motivate people and optimize performance in a dynamic environment
Experience in disability management
Bachelor's degree in a relevant field or 10 years of relevant experience
Excellent verbal and written communication skills (bilingualism in English and French is not required but considered an asset)
Selfmotivated, takes initiative
Ability to work in a collaborative, teambased environment
An analytical mindset
Strong attention to detail
Strong sense of customer service
Ability to work under pressure, working within deadlines
Familiarity with the Lean methodology, KPIs and DMS
LOMA, HIAA, and ICA designations are considered an asset

Company Overview:

About:

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees.

Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States.

The secret to our success? Investing in you, one person at a time.

Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

Our commitment to Diversity and Inclusion:
At iA Financial Group, we support and celebrate diversity.

We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here.

Someone from our team will be happy to assist you.