Client Program Team Lead - Markham, Canada - Bluum

Bluum

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Magic happens when the right people and resources come together to create something greater than the sum of its parts.

As North America's largest learning catalyst, Bluum is rooted in the belief that education is the single most achievable step toward a more positive and equitable tomorrow.

Our employees are driven BY a single mission - to improve learning and make it more accessible.

From the personalized support and services, we provide to the hand-picked products we use that create make exceptional learning environments, everything we touch, say, or do empowers educators to make a difference.

Learn more about how we are cultivating possibility at Bluum.

Position Summary

The Client Program Team Lead (ITAD) is responsible for supervising the CPR Team, support customers, oversee IT equipment shipments, and ensure the process runs smoothly.

Responsibilities

Oversee, mentor and coach the Client Program Representative team
Monitoring & tracking the teams performance
Leading weekly team meetings and 1:1 sessions with all representatives
Train new team members and assist in ongoing training
Handle escalated client situations
Monitoring shipments to facilities and troubleshooting logistics issues as needed
Supporting internal stakeholders with all questions, feedback, and concerns

- create & maintain reporting for the department

Invoicing for completed projects
Ensure daily work is in compliance with standards and certifications
Other duties as assigned

Education & Skill Requirements

5+ years of client service experience
1+ years of supervisory experience
Experience with Netsuite is a strong asset
Experience with MS Office with a strong focus on Excel
Strong written skills and customer service experience
Strong attention to detail and accuracy
Highly organized with great followup
Ability to manage multiple projects and requests throughout the day
Knowledge of the R2:2013 standard is an asset; alternatively understanding ISO 14001, 9000, and related 3rd party certifications
Ability to work well with others in a fastpaced teamfocused environment
Problem solving skills, including active listening skills to identify opportunities