Account Support Specialist I - Mississauga, Canada - InComm Payments

InComm Payments

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded 30 years ago and continue to be a pioneer in the payment (FinTech) industry.

Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world.

We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants.

InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding.

We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

About This Opportunity:
The Account Support Specialist I will provide administrative support for InComm's Operations and Account teams. The role requires strong organizational skills, the ability to multi-task and critical attention to detail.

There are administrative components with this position which require solid knowledge of MS Excel and MS Word and an interest in investigation and administrative tasks.

Responsibilities:

Process and action transaction issues through a variety of systems

Initiating trouble tickets, escalate where necessary
Follow up communication with a variety of internal and external groups
Closing the issue with the retailer
Tracking of issues and provision of business reporting
Sharing updates through regular meetings
Flagging any issue trends and notifying necessary parties

Manage the new store and changeover process for assigned retailers

Verification of contracts and supporting documents
Billing set up
Terminal requests (where appropriate)
Administrative changes (banking, contact info, address updates)
Manage trackers and reporting

Manage terminal program

Requesting replacements
Ensuring scanners are ordered where necessary
Deactivating terminals for closing locations

Product Support

Place weekly PIN orders using various supplier systems
Provide reporting as required
Create PO's for each supplier
Label approval for print runs as required
Retailer and Partner support for instore promotional programs

Other duties as assigned

Qualifications:
***
Qualifications & skills:

Superior attention to detail, high level of accuracy
Excellent oral and written communication skills
Excellent time management skills.
Ability to function effectively in a multifaceted and fastpaced environment
Ability to liaise independently and follow up at a variety of levels including with peers, retail account managers, product account managers, functional managers and external customers.

Assets -

13 years on the job experience in an office environment with a similar scope of work
Post secondary education

- bilingual in French/English

Familiarity with the MS suite of systems
InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act._
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law._

- #LI-RN1_
- **This position is eligible for the Employee Referral Bonus Program