Bilingual Account Coordinator - Vaughan, Canada - Caesarstone

Caesarstone

Verified Company

Vaughan, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops.

As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India.

With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.

At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team

This role is a part of the Managed Program team for North America and is responsible for provide direct customer service to both B2C and B2B customers.

This is a highly collaborative position with other teams such as Operations, Finance and Sales. If you have exceptional customer service aptitude, process driven and methodical, this might be a great opportunity for you

Here are some of the highlights of the position responsibilities:

Represent Caesarstone in a professional manner through interaction with retailers, customers and fabricators
Liaise with retailers, customers and fabricators within assigned territory
Review customer orders and update status in Portal and ERP systems
Manage fabricators for quality job completion
Manage customer inquiries and complaints. Offer solutions within project scope
Field warranty inquiries and follow through for resolution
Review Certificates of Completion, vendor invoices and issue AR invoices
Monitor material usage. Facilitate waste reduction to achieve targets
Perform monthly inventory counts and reconcile counts
Assist other customer service representatives when needed
Where applicable escalate issues to maintain high levels of customer satisfaction

Requirements:

Minimum 3 years related experience, familiarity with the functional business environment
Postsecondary education an asset
Able to complete simple math calculations
Able to read simple floor plans
Proven track record in providing effective and high quality customer service
Accepts responsibility and proactively resolves issues ('solution focused') on a timely basis
Forward thinking with ability to review/enhance existing processes and create efficiencies
Thorough, high attention to detail, strong organizational skills
Effective team player, works efficiently to get the job done
Excellent listening skills and interpersonal relations in dealing with both internal and external customers
Working knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel, Oracle)
Familiar with basic AutoCAD drawings would be an asset

The base salary for this role is between $50,000 - $55,000.

KEY TRAITS:

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Drive and Ambition: A self-motivated and ambitious mindset is essential for achieving sales targets and driving growth.
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Resilience: Sales can be challenging, so having the ability to handle rejection, setbacks, and pressure is important.
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Adaptability: The business landscape can change rapidly. Being adaptable to new strategies, technologies, and market conditions is crucial.
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Networking: Building a strong network within the industry can open doors to new opportunities and partnerships.
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Passion: A genuine passion for sales, business growth, and customer satisfaction can set you apart in this role.

In this role you will show leadership and initiative and will demonstrate an entrepreneurial flair along with creativity and self-motivation.

You must be able to work independently and must have the capacity to multitask. As a high performer you will consistently be able to bring initiatives to full completion without close supervision.

As a growing organization opportunity for growth and advancement remains available and we encourage internal promotion and mobility for personal growth.

OUR COMPANY VALUES

People First:
We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.

Accountability:
Together, we take ownership of our actions, business and future.

Innovation:
We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit:
We are enthusiastic and foster a 'can-do' attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.

Location website:
Canada