Full-time Patient Experience Rep/medical - Toronto, Canada - Athlete's Care Sports Medicine Centres

Athlete's Care Sports Medicine Centres

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Full-time Customer Service Coordinator/Medical Receptionist

Must have a passion for patient care with minimum 1 year customer service experience

Athlete's Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring for full-time Customer Service Coordinator/Medical Receptionist at our King & Yonge location.

We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential.

HOURS:

Monday-Friday 7:00am - 3:30pm

Administrative Duties include:

Performing daily, weekly, bi-weekly, and monthly tasks, including:

Physician Productivity/Reimbursement Reports
No Future Appointment Reports
Weekly Accounts Receivables Reporting and Follow up on Collections Status
Performing or overseeing inventory levels and purchasing of office, therapy, and physician supplies
Overseeing physician and therapist schedules to ensure correct scheduling and to ensure maximum utilization (i.e. ensure that schedules are always full)
Overseeing clinic cleanliness to ensure the clinic is always maintained in a clean, hygienic, and presentable manner
Assisting with training of newly hired administrative employees
Overseeing the physical state of the clinic and submitting necessary requests for repair and maintenance (e.g. floor cleaning, painting, touch-ups, equipment repair, etc.)
Ensuring that all administrative shifts are covered, and leading regularly scheduled staff meetings clinic team members
Incoming and Outgoing Referrals, Fax handling, Callbacks
Scanning of appropriate reports into patient's files
Booking patient appointments, taking payment, and handling various patient, physician, and practitioner inquiries
Overseeing administrative staff responsibilities
Assisting Physician and Therapist staff throughout their clinic's schedules
Ensuring all direct billing is completed in a time manner and all payments are reconciled
Comply with Employee Handbook
Assisting with the implementation of new initiatives
Incoming and Outgoing Calls & Use of Callhero
Plan of Care surveys are provided, monitored, and completed
New Patient Registration is being updated, monitored, and completed