Security Service Supervisor - Ottawa, Canada - Chubb

Chubb

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
**_
The Chubb Fire & Security Difference..._**- Service Excellence_

Technology leadership_
Focus on Quality_
National Coverage_
Single Point of Contact_
A Name You Can Trust_

Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences.

We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.

Job Description:

Our Ottawa Branch is currently recruiting for a Security Service Supervisor that will provide leadership to our field technicians and support staff.

This position will oversee key branch operations, driver process improvements and deliver superior customer service.

This position is a development opportunity in which you will gain experience in leadership, employee growth & development, defining and implementing process improvement, as well as budget forecasting.

_ Key Job Responsibilities:
_

Provide leadership, mentorship, coaching/training to technicians, as well as service and support staff.
Perform site visits to assist and support Technicians.
Coordinate between customers, contractors, and technicians to drive efficiency and achieve contractual targets.
Drive productivity through first time fix rate and increase service calls per technician per day.
Review Market Feedback Analysis. Meet with customers to resolve issues and concerns and increase customer satisfaction.
Drive employee development plans and training initiatives that help team members to achieve their goals.
Operational duties include but are not limited to: Timesheet review and approval, work Order & Billing review, Work-InProgress (WIP) reports, approvals: Requisitions, Accounts Payable, IT Requests
Provide leadership and support in maintaining EH&S policies, documentation, along with conducting audits and training.
Foster strong working relationships with the local team and the greater business. Work together towards common goals.

Qualifications:

Post Secondary Education in business or related fields will be an asset.
Experience within the physical Security industry in an operations capacity.
Supervisory or Lead experience will be an asset.
Strong computer & IT systems skills (Microsoft Office 365, Excel, Cloud, databases, ERP, etc.).
Must have a valid provincial driver's license with a good driving record.

Additional Information
**_

Ability to work with mínimal supervision/selfmotivated and has a desire to work on a winning team
Strong interpersonal skills and effective at building relationships
Strong communication skills and conflict management skills (Verbal, written and presentations).
Proven analytical and critical thinking skills.
Adaptable to changing environments.
Highly organized and able to work under pressure.
Positive outlook and growth mindset
Supportive Leadership
Self-Awareness
Goes beyond job requirements to seek opportunities and generate ideas for improvements.

_ Our offerings include:
_

Competitive compensation and benefit package
RRSP matching
Employee Discounts
Learning and Development opportunities
Reward and Recognition Program
A culture of performance & accountability
A supportive and positive team environment

_ Background Check Requirements:
_

Criminal Background Check
Reference Check

We are committed to a diverse and inclusive workplace for all.

If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.