Customer Service Representative - Vancouver, Canada - Key Equipment Services

Key Equipment Services

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Key Equipment Services

Customer Service Representative

Who we are:

Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada.

We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service.

In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts.

We are the industry leader in Canada, and we care beyond service

A Day in the life:

As a CSR at you are the first point of contact for the customer, so your main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after.

The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging

Responsibilities:

Answers incoming/outgoing calls and written communications in a courteous and customerfocused manner
Acts as the first point for conflict resolution by listening and empathizing with dissatisfied customers to reduce escalation and achieve a resolution to complaint
Provides customers with requested information, updates, ETAs, schedules and contact subagents, technicians and other stakeholders as needed
Ensures accuracy of information, such as warranty verification, billing address, contact names, equipment location, COD payment processing, etc
Builds positive relationships with all clients through active listening
Works closely with other members of the customer service team, but also with the team of dispatchers and technicians

What you will bring:

Minimum of 2 years' experience working in customer service
Experience working with an ERP system
Excellent written and verbal communication skills
Ability to learn quickly
Having the curiosity and capacity to learn about various commercial kitchen equipment
Minimum 50 wpm
Need strong memory retention we service over 300 manufacturers and 1000's of customers

Why work for us?

Industryleading compensation
Each day brings new challenges and endless learning opportunities
Comprehensive group benefits and retirement savings program
Extended health, dental, STD and LTD
Training and Development Opportunities
24/7 Resources and Support
Industry leaders in Canada
You will be part of a growing, stable organization, that is the industry leader in Canada
We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a teamdriven, collaborative mindset. We support community, both internally and externally. _Come join us and be part of a Canadian industry leader in commercial kitchen equipment service. _