Import Co Ordinator - Montréal, Canada - Gillespie-Munro Inc.

Gillespie-Munro Inc.
Gillespie-Munro Inc.
Verified Company
Montréal, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Our import team at the Montréal head office is currently looking for a Customer Service, Import specialist. The main responsibilities are to prepare import manifests, arrange container delivery and unloading, and distribute manifests to consignees.

The person is also responsible for responding to client inquiries on all matters relating to the client's activities and communicate with agents to obtain cargo status and to ensure service standards are maintained while offering excellent customer service.

The Customer Service, import specialist will be more specifically accountable for the following:

  • Monitor all aspects of the documentation and movement of cargo for clients
  • Prepare quotes and follow up with clients on the status of the quotes
  • Prepare customs manifests in accordance with agent's consolidation documentation
  • Distribute manifests, secure bills of lading, and collect freight payments
  • Perform tracing and traffic functions as required by clients
  • Keep clients aware of any delays or diversions of their shipments
  • Respond to all client inquiries in a timely manner with accurate information
  • Provide assistance to clients in resolving issues or disputes
  • Ensure the highest level of quality service is being maintained
  • Provide support for other employees in the department
The person we are looking to hire will have the following qualifications:

  • Good customer service skills and a desire to provide total client satisfaction
- general forwarding or marine transportation experience

  • Excellent computer skills
  • Spoken English (French is an asset)
  • Good communication and organizational skills
  • Post secondary education
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