Inside Logistics Sales Representative - Saskatoon, Canada - Q-Line Trucking

Q-Line Trucking
Q-Line Trucking
Verified Company
Saskatoon, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

SUMMARY

CORE COMPETENCIES

  • Communication
  • Problem Solving
  • Collaboration
  • Attention to detail
  • Time Management
  • Initiative
  • Community
  • Integrity
  • Concern for Others

KEY RESPONSIBILITIES

  • Contact potential, existing or inactive customers to sell services through inside sales efforts (i.e., telemarketing or written correspondence)
  • Qualify new customers by matching their needs (locations, products, objectives, etc.)
  • Manage long sales cycles with constant customer follow up
  • Provide professional, courteous customer service by serving as a liaison between the customer and operations
  • Communicates with the Business Development Manager and dispatchers to assess and distribute current information on the development and needs of customers
  • Obtain credit approval on customers' loads by verifying current credit status and work with the credit department as needed
  • Communicate with customers and company personnel to answer questions and investigate/resolve problems as needed
  • Create, communicate, and update SOP's required by the customer or operations to ensure site and safety compliance
  • Work with inside sales on the in progress and preassigned loads in a proactive manner
  • Maintain constant communication with customers, drivers, management and fellow employees to ensure complaints and conflicts are identified and resolved
  • Nurture customer relationships in order to maintain good customer service
  • Interpret and resolve complaints or disagreements from drivers and customers concerning loads, schedules, or other relevant conflicts which arise
  • Check to ensure that appropriate changes were made to resolve customer's issues or problems.

JOB REQUIREMENTS

  • Excellent communication skills
  • Strong negotiation and communication skills
  • Selfmotivated and able to work independently
  • Ability to work in a fastpaced environment
  • Strong customer service and time management skills
  • Ability to create and modify wordprocessed documents using Microsoft Office and Microsoft Excel
  • Strong attention to detail
  • Ability to work in teambased setting
  • Excellent oral and written comprehension required
  • Willing and able to travel (includes overnight travel)

EDUCATION & EXPERIENCE

  • High School Diploma or GED required
  • Business Administration Certificate or Diploma preferred
  • Minimum of 2+ years of sales experience required

WORKING CONDITIONS & PHYSICAL ABILITY

  • Indoor working environment
  • Ability to remain seated for long duration
  • Ability to exert force of less than 5kg
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