Guest Service Supervisor - Kingston, Canada - The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central

The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central

Verified Company

Kingston, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT US

At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude.

Owned and operated by Diamond Hotels Management Inc.

we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more

***The Guest Service Supervisor is responsible for managing and overseeing our Front Desk operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. With their incredible leadership and initiative, they achieve the overall goals of the organization through effective workforce and ensuring our guests needs are consistently met, they're concerns and issues are solved and their stay is warm, welcoming and comfortable.

DUTIES & RESPONSBILITIES

Assist in achieving the departmental budgets for the Front Desk
Monitor employee performance and make recommendations to Manager regarding development, training, and corrective action
Perform all tasks of a Guest Service Representative
Ensure all operations and cash handling are done per hotel policies and procedures
Foster effective communication with all departments to ensure a positive guest experience as well as to ensure the health & safety of staff and guests
Maintain information on prices, rates, specials, packages, programs, etc, and assist in ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Assist in recruiting and training front desk employees
Promote & manage the hotel's guest loyalty program
Promote teamwork, intercultural competency among team members, quality guest service through education, effective communication, and coordination with other departments
Support and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making
Act as Manager on Duty when required and handle and solve any problems that may arise
Completion and distribution of weekly reports, forecasts, reservations, scheduling, and payroll input as required
All other duties as assigned

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The above areas of responsibility are not all inclusive and may be amended from time to time._

QUALIFICATIONS:

Completion of secondary school diploma plus additional postsecondary courses in a related area, or equivalent
Minimum 1year front desk experience
Previous supervisory experience preferred
Must be flexible to workdays, evenings, weekends, holidays
Excellent interpersonal and employee relations skills
Strong decision making and problemsolving skills
Ability to work under pressure while maintaining tact and diplomacy
Must possess the ability to communicate effectively within a diverse team environment
Ability to work effectively and collaboratively in a multicultural environment with coworkers, managers, and guests
Posses a high degree of enthusiasm, initiative, and professionalism

Pay:
$20.00 per hour

Benefits: