Travel Supervisor - Brampton, Canada - CloudHopper Travels

Description

• Independently handle client relations and bookings.
• TICO Certification mandatory.
• Focal point of all travel related queries/escalations.
• Travel knowledge of hospitality destinations in North America and Asia.
• Check quote against booking system and verify rates and book tickets.
• Identify group leader on the booking and obtain contact information.
• Process group booking requests.
• Follow up on payments and outstanding balances with the customer. Escalate collection challenges to the Head of Sales (HOS)
• Process modifications requested by HOS or customer.
• Process group block seating and seat selection requests
• Prepare booking as per final room list.
• View Product Webinars
• Organize information provided for quick reference when required.
• Stay current on procedural changes and updates.
• Assisting with answering call queue as needed

• Monday to Friday
• Weekends as needed

• Commission pay

• Brampton, ON L6P 4N1 (required)

• Brampton, ON L6P 4N1: Relocate before starting work (required)