Manager, Learning and Employment Services - Victoria, Canada - Garth Homer Society

Garth Homer Society

Verified Company

Victoria, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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The Garth Homer Society supports adults with Diverse Abilities to make a life, a home, and a place in the world.

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Summary:

The Manager creates plans, outcomes, strategies, and indicators, and implements resource and system requirements to ensure quality and service excellence in Learning and Employment Programs.

This position is responsible for the hiring, supervision, and development of staff in the Learning and Employment programs.

In addition the Manager provides value-based leadership and service quality for Learning and Employment clients which includes pro-active, progressive and innovative leadership in Community Living and client advocacy.

Works with senior management to ensure program innovation and quality assurance.

Position Reports to:
Director, Client Services

Learning and Employment Responsibilities

Hires and directs frontline employees, and recommends employee discipline, suspensions or terminations as required.
Develops and manages the structures, qualities and delivery mechanisms for Learning and Employment programs and services.
Evaluates and assesses services to clients and implements strategies and mechanisms to improve service delivery.
Implements new initiatives and innovative practices into the delivery of the organization's Learning and Employment programs and services.
Provides leadership and expertise to Learning and Employment programs and services.
Recruits, orients and mentors employees.
Allocates staffing to most efficiently utilize funding available
Monitors staff performance through a review of completed work and provisions of formal and informal feedback.
Represents GHS Learning and Employment Services in the community, which may include meeting with CLBC, government, high schools, families, selfadvocates, and other stakeholders in the community living sector, and which may involve collaborating with them on special projects.
Develops relationships with social service and community agencies in order to promote the services provided by GHS.
Participates in networking opportunities and community events, develop tools and resources for presentation.
Establishes measurable service level outcomes and targets metrics. Performs quality assurance evaluations of outcome results with an eye toward continuous improvement.
Seeks input to determine satisfaction levels from those served and other stakeholders.
Oversees the preparation, implementation and monitoring of program budgets.

Agency-Wide Responsibilities

In conjunction with senior management, identifies areas within the organization where improvement is required and works towards continuous quality assurance.

Reviews and develops policies, procedures, and practices.

Identifies staff development and training needs and advocate to ensure the training occurs. Responsible for regular ongoing required staff training.

Other responsibilities as may be delegated by senior management.

Preferred Qualifications

A post secondary degree in a relevant field: Social Services, Counselling or other relevant post secondary education or the equivalent combination of education, training and experience.
Three or more years of related professional experience at a middle management level is required.
Knowledge of accreditation standards that inform the delivery of Community Inclusion services.
Familiarity with and understanding of standard processes and best practices in human resource management.

Note:
selection will be focused on the personal attributes of demonstrated leadership skills, such as

The ability to be innovative and to motivate
Experience and capability in service delivery
The ability to work with others and to promote change
Character and attitude

Required Qualifications

Two or more years experience in the delivery of services
Conflict resolution skills including the ability to handle concerns and issues with clients and other stakeholder.
Demonstrated ability to form positive relationships with partner agencies, funders and other service providers.
Strong outreach and networking skills and the ability to maintain favorable public relations.
Superior oral and written communication skills.
Excellent time management skills with the ability to multitask in a fast paced environment.

This position is open to all qualified individuals regardless of their gender identity.

This position requires double vaccination against Covid 19

GHS is committed to inclusive hiring practices, providing equitable opportunities for minorities including: women, Indigenous peoples, persons with disabilities, members of visible minorities and LGBTQIA2S+ applicants.

Job Types:
Full-time, Permanent

Salary:
From $60,000.00 per year

Benefits: