Senior Journey Business Analyst - Toronto

Job summary

We are looking for a Senior Journey Analyst to shape and optimize client and advisor journeys.
We help deliver a seamless digital experience by integrating touchpoints and channels,
improving operational efficiency,
and attracting the next generation of clients, advisors and employees with flexible engagement options.

• Partner with journey owners and product owners to translate business concepts into clear technical language
  
• Suptort journey owners in defining an documenting optimized journeys
  
• Negotiate effectively with business stakeholders and technology partners to balance needs with development costs