Audi Service Advisor - Nepean, Canada - Audi West Ottawa
Description
Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Liaison between customer and the technician, parts and manufacturers
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Tracks all open repair orders and knows the status of each
- Company benefits
- Free onsite parking
- Employee discounts on vehicles and services
- Opportunities for advancement
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