Customer Service Representative - Markham, Canada - Bayshore HealthCare

Bayshore HealthCare

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As part of the BSRx Team, the Customer Service Representative is the "Voice" to our ProRx and ICN/PSS customers. Under the supervision of the Sr.

Manager BD & Procurement, the Customer Service Representative is responsible for the management of all orders from both platforms and the management of all PSS kits in the warehouse.

DUTIES AND RESPONSIBILITIES

The processing of all orders from ProRx and BSRX online Portal maintaining updates on order status.
Handling inbound customer service inquiries related to order status, delivery status & requests for returns.
Address customer requests for amendments to orders including changes to quantity and substitutions based upon policies and procedures.
Provide timely communications to Picking and Inventory teams on any changes to active orders
Facilitate requests for returns & exchanges completing requests on the direction and advisement of the Client Relations Lead
Address customer inquiries re: status of shipments liaising with Logistics as required
Provide basic technical support to retail customers ordering via the Portal
Update client information as required.
File all necessary patient documents as per industry and company protocols daily.
Communicate effectively with Customers to ensure all requisitions are complete and accurate.
Input all telephone orders for various supplies and services and coordinate delivery or pickup as required.
Able to reconcile orders to ensure proper billing for accounts.
Manage the ordering and stock levels for all PSS kits with the respective program managers.
Communicate with PSS Program Managers to ensure all Service Level Agreements are being met.
Responsible for advising the kitting team on preparing kits for the respective programs.
Be able to provide full open availability to cover a variety of shifts 7 days a week, all year round.
Performs other duties as assigned to assist the business as needed.

Job Qualification

QUALIFICATIONS

Education

Minimum high school diploma or general education degree (GED); some college preferred

Experience

Minimum (1) year experience in customer service, data entry, coordination of activities, administrative support functions.
Experience in working in a fastpaced environment

Other Skills and Abilities

Excellent customer service skills including excellent oral and written communication skills
Skilled in deescalating issues and concerns as tabled by the customer
Team player with the ability to provide clear direction to Picking & Inventory on order needs
Excellent organizational skills, able to handle multiple tasks efficiently and effectively.
Ability to prioritize tasks to ensure deadlines are met
Skilled in problem solving and using good judgement to resolve issues