Application Support Analyst - Halifax, Canada - CGI

CGI

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We offer the opportunity to work with Canada's largest Information Technology Outsourcing and Management Consulting Company with a true global presence in a fast-paced and energetic atmosphere where your personal and professional growth is accelerated by your desire and sense of commitment.

CGI's continuous growth is a testament to the confidence clients place in them and to the dedication of their professionals.

At CGI, all employees are called members because they feel a powerful sense of ownership and accountability. Members at CGI are building their own company - in 100+ offices worldwide.

CGI has the global resources, expertise, stability and dedicated professionals needed to achieve results for clients - and for members; that's why an astounding 90 percent of them are CGI shareholders.

We're expanding in Atlantic Canada and we need your skills, enthusiasm, and dedication as part of our team.
Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.

We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of.

This has been our Dream since 1976, and it has brought us to where we are today — one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities

P1 Incidents
Triage, Escalate to Level 2 for resolution, Engage CIM
P2, P3 & P4 Incidents
Triage, Troubleshoot, Recover or Escalate based on SOP, KB articles
War room representation participate on P1 and Customer Impacting P2 Incident bridges
Events handling will be owned with end to end responsibilities (acknowledgement till closure)
Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging RTB app teams
Tracking the automation work wherever required & engage the app teams for the development ( eg: T events Validations, Health check)
Resources should be able to handle 95% of events and incidents, escalating within the team for additional support.
Make technical decisions, resolve events/incidents
Escalate issues in a timely manner
Dive into issues, figure it out, and work within their teams to permanently resolve.
Find automation opportunities and work to completion
Create and maintain knowledge articles to support troubleshooting / KB articles need to be maintained for the reoccurring/known issues
Eyes on Glass Monitoring includes (Dynatrace, CA7, Grafana, Truesight, ServiceNow)
Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging next level
War room representation participate on P1 and Customer Impacting P2 Incident bridges

The working hours for this role will be between 4:00 pm and 12:30 am Atlantic Time
Required qualifications to be successful in this role

5 years of experience in Python
3 years of experience in Hadoop and spark
3 years of experience with Session Management, URL, LDAP/Access Management
3 years of experience with Batch Jobs, CRON Jobs, Distributed CA7 Jobs
3 years of experience with SQL, PL/SQL, Toad usage

Nice to have qualifications to be successful in this role:

Financial services background preferred
Strong verbal and written communication skills
12 years of professional experience with Dynatrace, APIGEE, OCP, Humio/logs, Grafana, Plato, Evolvyn CA7 UI

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