Information Technology Repair Technician - Toronto, Canada - Toronto Catholic District School Board

Toronto Catholic District School Board
Toronto Catholic District School Board
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

APPLICATIONS ARE INVITED FOR THE POSITION OF

INFORMATION TECHNOLOGY REPAIR TECHNICIAN
INFRASTRUCTURE & OPERATIONS

CUPE LOCAL 1328 OFFICE, CLERICAL AND TECHNICAL EMPLOYEES

Salary Range - $2, $2,338.37 Biweekly

(Inclusive of Benefit and Pension Plan Entitlements)


PLEASE NOTE:
THE WORK SCHEDULE FOR THE PERMANENT POSITION IS 12 MONTHS.


Our Vision:

At the Toronto Catholic District School Board, we transform the world through witness, faith, innovation and action. Servant-leadership that is visionary, empowering and inclusive is a fundamental characteristic of our Board. We seek colleagues who demonstrate a powerful personal mission and commitment through action to these principles.

We are committed to fairly and objectively recruiting and selecting leaders and staff who are excellent role models, visionary and innovative, student-focused, committed to diversity, inclusion and equity and are also collaborative in building a Catholic community.


TORONTO CATHOLIC DISTRICT SCHOOL BOARD:

The TCDSB is an inclusive learning community rooted in the love of Christ. We educate students to grow in grace and knowledge and to lead lives of faith, hope and charity.

At Toronto Catholic, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community.

Catholic Social Teachings, the Ontario Catholic School Graduate Expectations and the Board's Pastoral Plan are foundational to our exemplary approach to teaching and learning in the 21st century.


The TCDSB is proud to be a significant part of the fabric of publicly-funded Catholic education in the province of Ontario.

We serve more than 90,000 students in more than 195 Catholic schools in the city of Toronto and represent close to catholic school supporters.


QUALIFICATIONS:

Three (3) year college diploma in computer-related discipline, or equivalent qualifications and experience

A+ certification

One (1) year of experience in troubleshooting and repairing PC and Apple, hardware, and other peripheral equipment, including printers, tablets (Windows, Android, Chrome, and iPads), cell phones and fax machines

Proven ability to investigate and diagnose computer equipment malfunctions, determine cause of error, and perform corrective repair to fix the problem

Working knowledge of the use of computer and electronic diagnostic test equipment, tools, and utilities


Experience working with all current Microsoft and Apple Operating Systems including, but not limited to: Microsoft Windows XP/7/8/10/11, Apple Mac OS 9.x/10.x, iOS 13.x/14.x/15.x/16.

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Excellent client service skills and ability to understand the business impact of technology problems

Experience working in a team environment and willingness to train other staff

A valid Ontario driver's license is required, and employee must have access to a vehicle for travel to schools and other Board sites and transporting computer equipment


DUTIES:


Reporting to and under the direction of the Supervisor(s) - Field Technical Support, the primary function of this position is to repair computer equipment (e.g., PC and Apple desktop, laptop computers, monitors, etc.) and peripheral equipment (e.g., printers, faxes, etc.)



Perform on-site computer hardware troubleshooting, diagnosis, testing and corrective repair

Install, replace, and repair electronic components of computer and peripheral equipment

Perform computer hardware system builds and assembly, configuration, and troubleshooting


Perform a variety of duties that assist in the repair/modification of computers and peripheral equipment such as installing various software, upgrading computers by purchasing parts such as system board, memory, associated peripherals etc.

and replacing parts, loading software, and checking that the machine works

Perform initial installations or upgrades of computer hardware such as memory, floppy drives, hard drives, CD/DVD drives, etc.

Install Microsoft Windows 7/8/10/11 and Apple Mac OS 9.x/10.x on desktop/laptop computers

Investigate, troubleshoot, and resolve system problems related to Windows or Apple based computers

Determine, document, and escalate problem reports in the Help Desk tracking system

Tracking and safekeeping of computer equipment under repair and supplied service parts

Assist with the requisition, inventory and RMA of replacement service parts and materials

Lifting, carrying, and moving of computer equipment

Maintaining a current/up-to-date knowledge of all aspects of the technical field by taking courses, reading material, etc.

Perform other duties as required


Diversity and Inclusion:


Barrier-Free Recruitment and Selection:


TCDSB embraces the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and as such, is committed to creating an inclusive, barrier-free recruitment and selection process.

Interested applicants are asked to submit a completed résumé and cover letter no later than Friday, March 10,
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