Customer Service Associate Technical Support - Burnaby, Canada - Cymax Group Technologies

Cymax Group Technologies

Verified Company

Burnaby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are

The Role

With our innovative predictive freight platform that searches for optimal routes based on delivery specs, we provide our clients with super shipping discounts to move freight products across North America.

Helping our clients save time, resources and money is what we pride ourselves on

Who You Are

Team oriented, helpful, professional, and focused
Excellent written and verbal communication skills
Experienced in technical trouble shooting
Proven experience in a customer facing role
Strong multitasking and prioritization skills with the ability to adapt to change
Excellent computer skills, particularly Excel and the ability to learn new computer programs efficiently
Proven experience with SQL

What You'll Do

First pass on software escalations from internal staff.
Troubleshooting for root cause issues and collecting supporting details for more thorough investigations utilizing:
Problem solving skills
Application knowledge through exposure and training.
Database query to identify underlying issues with data (supported by supplied scripts and training).
Building and utilizing a knowledgebase of solution to quickly support customer's software needs.
Working with internal staff in Product Development to identify solutions and timelines to fixes.
Track outstanding issues and coordinate with the Freight Club product team when solutions will be provided

What We Are About

If you're on the Cymax Group team, it's because you have the power to make a change and we are here to support you so that you can do so.

We're committed to an equitable employee experience, opportunity, pay and support for every employee.

We value inclusion, regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, or ability.

Culture at Cymax Group

We consistently strive to create a workforce that represents the communities we serve and are committed to creating an environment where everyone can bring their full selves to work.

As a company, we value new perspectives to drive innovation and connection, and that means valuing diversity. Our inclusive team is filled with teammates from all around the world, working asynchronously across different time zones. We champion the people in our communities working to effect change and think big.

Benefits

We offer supports for our team members and their families including an employee assistance program, 100% paid health and dental benefits in Canada, easy access to online and phone-based counselling services, and a remote-flexible work environment.