Technical Communicator - Regina, Canada - Brandt

Brandt

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Brandt is currently looking to fill a
Technical Communicator - Truck & Trailer position in our Regina Customer Support Centre.

This position is responsible for providing technical assistance to Brandt Service Departments within our Peterbilt truck dealerships, improving communication, increasing service revenue, and identifying training needs for the Brandt Truck and Trailer division.

This position is a great opportunity for experienced technicians with an aptitude for technology, or individuals with a technology background and an aptitude for mechanical systems.

Duties & Responsibilities:

Technical assistance requests from Brandt Service Departments for hardtodiagnose cases
Manage and handle communication to service departments
Identify technician training opportunities
Develops repair procedures for emerging issues, product improvements and warranty work to increase technician efficiencies and increase revenue
Utilize PACCAR technologies to help diagnose and assist Brandt service departments and our customers
To generate diagnostic revenue
To help branches reduce multiple service field trips
Works closely with Machine Monitoring, Brandt Service times and Proactive Maintenance teams to address equipment abnormalities, quote more efficiently and drive revenue opportunities
Follow up on previous recommendation to ensure problem resolution and identify learning opportunities
Meet KPI's for Brandt Technical Assistance Center (BTAC)
Other duties may be assigned
Identifies Relife and sales opportunities
Report regularly on
New emerging issues
Open cases
Machine lifecycle planning
Update and maintain the Technical Solution Database

Required Skills:

Required Experience

Red seal heavy duty technician certificate or equivalent work experience
Minimum 5 years' service experience in the trucking or equipment industry
Knowledge of equipment & dealership service departments
Ability to filter and correlate the different data source to create an accurate recommendation.
Understand effective inspection process and equipment lifecycle planning
Bilingual is an asset but not required
Travel may be required