Financial Assistance Coach - Hamilton, Canada - Mohawk College

Mohawk College

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Financial Assistance Coach - Regular Part Time

Status:
Regular Part Time

Hours:
Up to 24 hours/week

Home Campus:
Fennell

Rate of Pay:
$20.56

Posting Date:
April 18th, 2023

Closing Date:
April 24th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees.

We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce.

As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Financial Assistance Coach

As a primary point of contact for Mohawk students regarding financial assistance, the incumbent must be able to respond to, investigate and resolve a diverse number of inquiries from students, staff, faculty and other departments.

The incumbent must also develop strong relationships and work collaboratively with staff in the Registrar's Office as well as with other areas of Student Services and College stakeholders.

Responsibilities:

The duties of this position include, but are not limited to:

Student-Facing Coaching

Based on Mohawk College's Advising Model, the scope of 'coaching' is defined primarily by 'explanatory' advising however 'transaction and prescriptive' advising is also defined within this model.

More in-depth developmental work should be referred to the appropriate Advisors or Counsellors.

Coaching also includes:

Prescheduled coaching sessions meeting with students who have booked time with the incumbent.
Dropin coaching sessions allotting time each day/week to meet with students who arrive with questions who did not book a session ahead of time.
Group coaching sessions scheduling and promoting open sessions (or presentations) on a regular basis to groups of students on timely topics.
Session notes and data capture The incumbent keeps detailed interaction and session notes using the college's student relationship management software (i.e. Clockwork, Banner, Contact Centre, Ministry systems) and ensures notes are in compliance with departmental and College guidelines and policies. Keeps consistent counts of advising and support activities and submits regular (i.e. monthly and annually) reports to management, as required.
Responsible for 'direct service' inquiries concerning Financial Assistance programs, procedures and processes, and making appropriate and timely referrals to areas of the College as needed, in alignment with the Mohawk Advising Model and professional standards of the International Coaching Federation (with a focus on explanatorytype coaching).

Outreach and Integration in the Promotion of Financial Assistance Information, Services and Programs

Prepares material, organizes and delivers presentations to stakeholders.
Responds to requests within the college community to promote opportunities and student services programs by presenting to groups in the community.
Under the direction of their supervisor, ensures the current procedures for students are accurate and reflected in practices within the Financial Assistance department and the Registrar's Office.
Drafts menus or checklists of activities/processes for students to complete to begin their studies successfully, and submits to his/her supervisor for revision and approval.
As required, develops and maintains uptodate student resource material (leveraging the online student portal when possible) for smallgroup sessions throughout the year.
Collaborates with College partners to identify/resolve any issues related to students.
When necessary, updates documentation on practices/processes, in clearly outlined and straightforward print and online material, to Registrar's Department staff.
Encourages clients to leverage online solutions whenever possible to ensure that inperson interactions are reserved for valueadded services/transactions.

Provides Quality Customer Service to Students to Support Student Success by:

Processing OSAP consent forms in compliance with the federal and provincial regulations ensuring compliance during internal and external audits.
Escalating cases in a timely manner when advisor review and analysis is required to fully support the student.
Provides ongoing critiquing of the existing systems with the goal to reduce manual processing and enhance customer service.
Support departmental workload redistribution during key times of the year and during employee absenteeism, ensuring that all areas of the office are covered in the most efficient way.

Other duties as assigned.

Qualifications: