Field Service Engineer - Pelham, Canada - Hickey's Pharmacy

    Hickey's Pharmacy
    Hickey's Pharmacy Pelham, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Principal Duties and Responsibilities:

  • Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Surgical and Medical equipment including (Surgical and Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, theatre Lights, Urodynamics equipment etc.
  • Ability to prioritise jobs and respond quickly to customer issues in order to get the customer operational with minimal downtime.
  • Ability to troubleshoot and diagnose root cause of problems to ensure correct repair, reducing cost and downtime.
  • Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures.
  • Ensure all test equipment used is within calibration.
  • Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.
  • Completion of relevant paperwork to ISO standards for traceability and invoicing.
  • Dealing with suppliers and third-party companies as required.
  • Maintaining parts stock to sufficient levels.
  • Responding to customer queries and questions and escalating issues or potential leads to the Sales team.
  • Customer focused with the ability to support the sales force for demonstrations and trade shows.
  • Supplying device care and maintenance guidelines and training to current and new customers.
  • Working with Logistics Department to move devices as required for installations and demonstrations.
  • Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve engineer equipment trained status.

    • Role Requirements:

  • A background in Biomedical/Electronics/Electrical/Mechanical engineering with experience of working in a field role is preferable, not essential. (Having worked in similar role would be a distinct advantage).
  • Certificate/Diploma or higher in Biomedical/Electronics/Electrical/Mechanical Engineering is preferable.
  • A good problem solver for fault diagnosis and resolution for both hardware and software (mostly windows based) issues. Fast learner, with the ability to think independently and creatively.
  • This is a busy role and will require an individual who can be flexible, multi-task and prioritise with the ability to work under pressure.
  • Excellent organisational and communication skills are also essential.
  • Highly motivated and able to work independently under own initiative as well as part of a team.
  • Knowledge and interest in the healthcare industry.
  • Excellent computer skills, good working knowledge of Microsoft Office Suite.
  • Dynamism and flexibility are essential.
  • Competent in performing and completing tasks.
  • Ability to work well and stay calm under pressure and good disposition.