Part-time Reception - Toronto, Canada - Grand Touring Automobiles (Toronto) Toronto, ON

Grand Touring Automobiles (Toronto) Toronto, ON

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Grand Touring Automobiles is seeking an experienced and motivated professional individual who shares our commitment to quality and outstanding customer service.

Job Overview
Under the direction of the Service Directors, the Concierge Administrator will be required to:

Meets with guests and provides outstanding customer service to all guests of the dealership.
Assists guests in a branded, friendly, proactive, and efficient manner with appropriate followup as necessary.
Knows all essential aspects of our dealership operations.
When answering the phone, provides the recipient their name and the official name of the business
Ensures that all calls are answered in a timely manner, specifically within 3 rings and calls are transferred within 20 seconds or offers a designated alternative
Ensures customers are kept informed of call transfer options
Ensures that if calls cannot be connected to the requested department that they are returned as promised once the appropriate staff is available
Mains the call log capturing customer details and the nature of the enquiry
Maintains a positive and professional relationship with all vendors and merchants.
Maintains cleanliness of refreshment stations and waiting areas
Maintains inventory and stock of supplies for refreshment areas
Acts as the site liaison for the services and sales center.
Works collaboratively with any dealership associates and resources.
Fulfill the duties of welcoming all guests on behalf of Grand Touring Automobiles upon their arrival to the dealership
Ensure that all guests abide by social distancing and any mandates relevant to the policies of Canadian public health authorities; face masks are worn, hand sanitizers and personal protective equipment (PPEs) are used; provide a nonsurgical face mask, individual hand sanitizers and a bottle of water as needed;
Ensure that all guests read the quarantine mandates, sign their signatures for understanding the protocols and strictly follow up with all the requirements;

Concierge Qualifications / Skills:

Strong verbal and written communication skills
True desire to satisfy the needs of others in a fastpaced environment
Ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy
Strong follow through skills

Grand Touring Automobiles offers competitive compensation plans, top tier benefit plans, two new state of the art facilities and the opportunity to work with the most excusive brands in the automotive industry.

Job Type:
Part-time

Salary:
From $18.00 per hour

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Schedule:

8 hour shift
Weekend availability

Supplemental pay types:

Overtime pay

Education:

Secondary School (preferred)

Experience:

Customer Service: 5 years (preferred)
- administrative assistant: 3 years (preferred)

- receptionist: 3 years (preferred)

Work Location:
One location