Hotel Front Desk Agent - Saskatoon, Canada - Sheraton Cavalier Saskatoon Hotel

Sheraton Cavalier Saskatoon Hotel

Verified Company

Saskatoon, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Hotel Front Desk Agent you will be an integral part of a team that delivers the highest quality of service excellence.

You thrive in a fast-paced environment and are highly adaptive to the diverse needs of our customers. This position is 30+hrs per week. Prefer individuals with open availability to work mornings, mid-shifts or evenings; and you MUST be able to work weekends.

As a Front Desk Agent you are often the first impression of the hotel and set the scene for their experience while at our hotel.

We require highly engaged individuals who focus on the highest level of customer service.

The role is diverse as you will check in/out guests with utmost efficiency, accurate posting of accounts, soliciting guest feedback, assist with upcoming reservations, etc.

Since the Front Desk is the central hub of the hotel, most inquiries and requests filter through the front desk agents.

Communication, efficiency, organizational abilities, and follow through are essentials in being successful in this role.

You will often liaise with internal operational departments to communicate requests and deficiencies to ensure the guest is taken care of in a timely manner.

In this role you will also support Guest Services functions (eg; room deliveries, luggage assistance, etc)

Attributes Qualifications

Previous Hotel Front Desk Experience preferred or Hospitality Management Certificate/Diploma
Excellent communication & organizational skills
Professionalism and positive attitude
Customer service focused
Comfortable with computer programs and software
Computer literate and adaptable to various programs
Ability to multi task and work well under pressure
Ability to problem solve

As a Sheraton employee you and your immediate family receive hotel accommodation discounts through Marriott International

Job Types:
Full-time, Permanent

Salary:
$15.40-$16.40 per hour

Benefits: