Systems and Technology Management Assistant - Mississauga, Canada - University of Toronto

University of Toronto

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:05/13/2024

Req ID: 37315

Faculty/Division:
UofT Mississauga

Department:

UTM:
Career Centre

Campus:
University of Toronto Mississauga (UTM)

Position Number:

Description:

About us:

U of T Mississauga—the second largest campus of Canada's top-ranked university and the only research university in Ontario's booming Peel Region—is one of the world's great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care.

We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship.

Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery.

We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation.

We're thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity:

The UTM Career Centre utilizes a student-focused approach to help students develop career management skills that they can use throughout their life.

Each member of the team contributes, individually and collectively, via their specific role and by supporting others to meet the Centre's overall mission and goals.

Under the supervision of the Director, this role assists with the maintenance and configuration of existing systems, administers staff account access, assigns roles and permissions and supports staff in the investigation and implementation of additional systems.

For existing systems, the role is the first point of contact for users who have issues with systems or access, triages as appropriate, and maintains the issue/bug log for the UTM campus.

The incumbent in this role provides system orientation to new users, provides input into documenting processes, and assists in the delivery of training sessions.

Working with business officers, the Assistant verifies Moneris payments made in systems, and reconciles discrepancies. The Assistant performs regular data quality checks, updates data in systems to ensure data integrity is maintained. The incumbent provides input into streamlining procedures.

Working with the Student Affairs and Services (SAS) Project Manager and the Career Centre's Business and Operations Coordinator, the Assistant supports the implementation of new systems for the Career Centre and SAS with data/information mapping, gap analysis, testing and training.

The role updates content, pulls reports, and configures surveys.

Your responsibilities will include:

Acting as the first point of contact for general enquiries
Resolving issues within the scope of the role and escalating problems as required
Testing and analyzing new and upgraded software and/or hardware
Training endusers on procedures and the use of supported IT systems
Troubleshooting issues uncovered by testing or user feedback
Following rules and procedural processes related to Freedom of Information and Protection of Privacy Act (FIPPA)
Serving as a resource to others by providing (nonsupervisory) jobrelated guidance

Essential Qualifications:

Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Minimum three years experience.
Experience working in a multiproject role, with simultaneous deadlines.
Experience troubleshooting issues and developing technical solutions to resolve enduser issues.
Experience with Universal Design principles, including AODA compliance, to uphold the University's commitment to diversity and equity.
Experience training endusers on procedures.
Experience with student facing systems.
Strong written and oral communication skills
Strong time management and organizational skills to effectively handle multiple projects
Strong problem solving skills with technical systems and platforms
Ability to work effectively with detailed projects
Strong team work skills
Ability to translate knowledge to teammates who have a variety of backgrounds and technical abilities
Able to adapt to new information and situations
Strong ability to take initiative while working in a team environment

Assets (Nonessential):

Bachelor's Degree, including disciplines that foster project management and communication skills
Experience using Sharepoint, Microsoft Office Suite and Adobe products

To be successful in this role you will be: