Customer Service Representative - Delta, Canada - HKJ MARKETING

HKJ MARKETING
HKJ MARKETING
Verified Company
Delta, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

About Us:

HKJ Marketing is a full-service marketing company based in Vancouver, BC. We're constantly learning and expanding our expertise across numerous industries, staying on the cutting edge of marketing strategy.


We are looking for
Customer Service Representatives who are resourceful with great problem solving skills, professional, reliable, and provide an outstanding customer service experience.


Job Types:
Full-time, Permanent, Day Shift (Monday to Friday)

Salary:
$18.00 per hour.

Social Distancing in place.

Health benefits offered after 3 month probation period (medical, dental and vision)

Job Requirements:


  • You live in Canada and are legally authorized to work;
  • Must be fluent in English. Fluency in Spanish will be considered an asset;
  • Excellent communication skills in English (verbal and written);
  • Able to work efficiently in a fastpaced environment;
  • Exceptional computer skills (knowledgeable in Microsoft office is an asset);
  • Ability to adapt to new processes.
  • Resourceful and has great problemsolving skills.
  • Ensure privacy and security practices.
  • Retail and customer phone service experience considered an asset.

Duties and Responsibilities, but are not limited to:

  • Answer inbound calls, welcome the customers and meet their needs with efficiency.
  • Investigate and resolve customer's concerns by delivering exceptional customer service
  • Make outbound calls relating to current campaign(s).
  • Return missed calls, and many other miscellaneous tasks such as customer follow up.
  • Manage customer orders by maintaining account information in a timely manner from order placement to order delivery.

Benefits Include:


  • Paid training;
  • Health benefits after passing 3 month probation period (medical, dental and vision)

Schedule:


  • 8 hour shift (Monday to Friday)
  • Training will be done in an office with proper Covid19 guidelines.

Experience:


  • Minimum one year customer service experience.

Education:


  • Secondary School

Salary:
$18.00 per hour


Job Types:
Full-time, Permanent


Salary:
$18.00 per hour


Benefits:


  • Extended health care

Schedule:

  • 8 hour shift

COVID-19 considerations:
Social distancing in place


Ability to commute/relocate:

  • Delta, BC: reliably commute or plan to relocate before starting work (preferred)

Education:


  • Secondary School
(preferred)


Experience:


  • Customer Support &
Client Services Occupations: 1 year (required)

  • Sales: 1 year (required)

Work Location:
In person
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