Technical Support Specialist - Montréal, Canada - Mitsubishi HC Capital Canada

Mitsubishi HC Capital Canada

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

By joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptative commercial Equipment Financing solutions to Canadian businesses.

Whether it's leasing, factoring, inventory finance or asset-based lending, our teams are dedicated to offer the best service to our customers.

In 2021, our company was awarded by Waterstone's "Canada's Most Admired Culture". Our collaborative culture, empowerment, employee's development, openmindedness and respectful workenvironment were success factors

With a specialized team for sustainable development and a committee focusing on giving back to the community, we strive to make a difference in societal improvement.

About Technical Support Specialist:

As part of the infrastructure and support team, you will have to offer an optimized service to the company users.

Your main responsibilities will be:

Provide technical support to local and remote users
Communicate and followup on solutions to various submitted problems
Manage the inventory of equipment, software and license compliance
Replace and assign computer equipment
Manage the identifiers, access rights and security of workstations
Manage VOIP and cellular phone systems
Document operational and problem resolution processes
Any other project or task related to the position

The profile we are looking for:

You have or are in the process of obtaining a college diploma in computer science
You have relevant experience related to the position
You are bilingual (English and French) in order to be able to serve clients in all provinces
You are organized and able to effectively manage a demanding workload
You are committed to user satisfaction
You are action oriented
You have good interpersonal skills and are friendly and courteous

The technical qualifications we are looking for:

Experience with technical support software (ticketing system)
Knowledge of networking (TCP/IP, DHCP, DNS, VLAN)
Microsoft Windows Server 2021 or newer infrastructure
Microsoft 365, Azure Active Directory infrastructure
Microsoft Windows 10 pro
Comptia A+ or similar certification will be an asset
Good knowledge of Microsoft Office 365 suite including Outlook, Word, Excel and Teams
Knowledge of Android and iOS operating systems
Knowledge of VMWare virtualization will be an asset

What we have to offer:

Full time position
35 hour workweek, Monday to Friday
Hybrid work environment (working from home and the office) with options to work from offices in:
Calgary, AB
Burlington, ON
Montréal, Québec
Laval, Québec
Trois-Rivières, Québec
Compensation plan including bonus based on your individual performance as well as the Company's results
Competitive benefits package including:
Vacation, sick and personal days given on day one
Collective insurance including longterm disability, life insurance, medical, dental and vision care as well as virtual healthcare
RRSP
Range of wellness initiatives including Employee and Family Assistance Program and virtual health and development platforms
Professional growth opportunities through our internal postings and online learning platform

We would like to thank all applicants in advance. Should you be selected for an interview, you will be contacted directly. Mitsubishi HC Capital Canada values diversity and is committed to accessibility. Should you require accommodation due to disability, please notify the Human Resources Recruiter.