Project Manager - Winnipeg, Manitoba

POSITION SUMMARY · This is an on-site role in either Winnipeg, MB, Ottawa, ON or Lansing, MI · As an MSP, the Professional Services team implements small to medium-sized projects for our clients. Project effort is generally less than 30 days. Candidates must be fast-paced, detail ...

Job description

POSITION SUMMARY

This is an on-site role in either Winnipeg, MB, Ottawa, ON or Lansing, MI

As an MSP, the Professional Services team implements small to medium-sized projects for our clients. Project effort is generally less than 30 days. Candidates must be fast-paced, detail-oriented and high-touch with clients and internal team members. Our PMs are generally responsible for 25+ projects at any one time in various project statuses. Our focus is on providing an exceptional client experience and ensuring our Professional Services team members are fully scheduled for work on active projects. Billable utilization for the PM and their team members is a top priority.

The Project Manager serves as the strategic steward for a portfolio of projects for their POD as well as the health of each individual initiative. The Project Manager provides oversight and leadership, monitoring portfolio performance within their POD and intervening to maintain momentum and resolve issues in a timely manner. They will be responsible for tracking key performance indicators (KPIs) at both the portfolio and project levels for their POD. Through close collaboration with other PODs the Project Manager is responsible to ensure that resources are effectively allocated, risks are proactively managed, and goals are consistently achieved, delivering value not only on each project, but across their POD's full portfolio of work.

WHAT DOES OUR PROJECT MANAGERS DO?

Project Management

• Lead planning, execution, and delivery of projects, ensuring alignment with organizational goals and client expectations.
• Work closely with the assigned Project Coordinator to ensure administrative activities are being coordinated and completed in alignment with project timelines.
• Provide regular and informative Client communications.
• Adhere to the Communication Requirements SOP including requirements for escalations when the project is off-track.
• Coordinate cross-functional activities, manage resources, timelines, budgets, and deliverables.
• Ensure the project plan reflects the work required to meet the stated deliverables.
• Track progress, and proactively identify and resolve risks or issues.
• Create and obtain sign off on Change Requests as/when required.
• Maintain and manage Risks and Issues for all projects within the POD's portfolio.
• Facilitate regular team, Client and other stakeholder meetings (e.g. MS Team, NOC, SOC, etc.), ensuring clear communications regarding project status, challenges, and opportunities.
• Ensure an exceptional level of quality for both the Client's project delivery experience and the project outcomes.
• Ensure that project documentation, reporting, and compliance requirements are met throughout the project lifecycle.
• Other duties as assigned.

Portfolio Management

• Oversee and manage a portfolio of projects, ensuring strategic alignment with organizational priorities.
• Monitor portfolio-wide performance metrics and intervene as needed to address issues identified.
• Track key performance indicators (KPIs) at both portfolio and project levels to assess health and progress.
• Allocate resources effectively across the portfolio, balancing demands and optimizing utilization and skills.
• Coordinate with other PMs to leverage resources from other PODs.
• Proactively identify, assess, and mitigate risks that could impact multiple projects within the portfolio.

Financial Management and Billable Utilization

• Primary objective is to maximize profitability without impacting quality.
• Monitor and manage project costs, and expenses to ensure delivery within financial targets.
• Maximize billable utilization of resources, tracking and reporting on team productivity and efficiency against targets.
• Review and confirm timely and accurate completion of daily time sheets and expense reports by all team members. Report incomplete timesheets and/or expense reports each day to the appropriate Team Lead.

Operational Excellence and Reporting

• Maintain up-to-date records of team activities, project milestones, and resource utilization for reporting and audit purposes.
• Prepare and present regular status reports and KPIs to stakeholders and leadership for your POD.
• Identify and/or implement continuous improvement initiatives to enhance team operations, productivity, and quality of deliverables and share these with all PMs and leadership so they can be reviewed and adopted as/where appropriate.

Stakeholder Management

• Serve as the primary point of contact between the team, Clients, and internal stakeholders, ensuring transparent and proactive communication.
• Leverage the Project Coordinator for coordination communications and activities.
• Manage client expectations, deliverables, and satisfaction, escalating issues and negotiating solutions as needed.
• Develop strong, trust-based relationships with stakeholders to foster collaboration and support project objectives.

WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?

• Bachelor's degree in business, management, or a related field or equivalent experience.
• Project Management Professional (PMP) or equivalent certification is a strong asset.
• ITIL certification is a strong asset.
• Minimum of 5 years' experience in project management.
• Demonstrated experience overseeing financials, budgets, and billable utilization.
• Excellent organizational, analytical, and problem-solving skills.
• Outstanding communication, interpersonal, and stakeholder management abilities.
• Proficiency with project management and reporting software.
• Experience working in a Managed Services Provider (MSP) environment is an asset.
• Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
• Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings.
• Flexibility in your schedule to handle the occasional non-business hours tasks.
• Ability to work under pressure, manage multiple tasks and priorities, and consistently meet deadlines.
• Key Competencies

WHAT DO I NEED TO BE A SUCCESSFUL PROJECT MANAGER?

• Patience, empathy, confidence, and exceptional customer service skills. You will be working with a myriad of businesses, technologies, applications, vendors, and personalities.
• Understanding of managed services and the value offered over a typical break-fix environment.
• Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, business management, time management, and developmental skills.
• Skilled at defusing high-stress situations and facilitating resolution to technical problems.
• Ability to multi-task in a fast-paced environment.
• Self-starter with a positive attitude.
• Strong sense of initiative and ownership over work.
• Exceptional follow-through skills.

WHAT IS THE WORK ENVIRONMENT LIKE?

• Normal office working conditions. Work requires regular sitting/standing at a desk, working with a computer.
• This position requires standing, walking, sitting, using  hands, seeing, reaching, talking, writing, and hearing; it may require occasionally carrying or lifting equipment if working on-site.
• Position requires contact with others - in meetings, by phone or by email. Interactions focus on data collection, problem solving, needs analysis and technical work. Interactions are initiated in person or electronically.
• Strong emphasis on collaboration, teamwork, and open communication.
• Fast-paced, dynamic environment with multiple concurrent projects and changing priorities.
• Position may require some trave to customer sites

PERFECT FIT…

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process.