Group Benefits Plan Design Quality Senior Analyst - Waterloo
1 day ago

Job summary
The GB Plan Design Quality Senior Analyst ensures adherence of client transaction and services to all defined processes and client service standards and requirements.The role involves conducting full quality reviews on logs completed by installation administrators, communicating findings to management, identifying areas of improvement through trending analysis,
communicating performance expectations to Operational Leaders, informing changes in policies and processes,
initiating process improvements aligned with current needs.
- A high level of accuracy attention to detail ability to exercise flexibility judgment required.
This position requires knowledge of MS Office Applications (Word, Excel),
strong technical analytical organizational problem-solving skills,
Job description
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