Full Time Support Service Supervisor - Toronto, Canada - The Salvation Army

The Salvation Army

Verified Company

Toronto, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

The Support Services Supervisor is a non-executive member of the Management Team and is responsible in accordance with established operational policies and procedures, mission and values:

To give oversight and supervision to all employees and tasks in the food services and housekeeping departments (defined as Support Services)
To ensure cleanliness and safety standards are maintained throughout the facility for inventory control

KEY RESPONSIBILITIES:

Written and Verbal Communication

Prepare and post weekly menus ensuring they are dieticianapproved as nutritionally balanced
Approve menu changes proposed by food services personnel
Develop and document options and recommendations to issues and problems
Support key stakeholders in understanding the implications of options and decisions
Assist with scheduled fire drills and assessment
Deal with resident complaints regarding food services and housekeeping matters
Conduct regular surveys with residents to ensure quality assurance in food service delivery
Fill and file internal supply order requests from staff members
Implement and update as required an operational manual for support services
Prepare, post and monitor monthly schedules for support services staff
Ensure support services employees are aware of and have access to all policies and procedures affecting them Conduct regular review of policies for compliance
Record and control inventory of all site resources
Responsible for the cleanliness and safety of the facility
Conduct daily and weekly rounds of facility to ensure safety and cleanliness including storage areas
Give oversight to requests for refreshments and meals for program activities/ meetings
Oversee delivery of supplies to ensure order accuracy
Ensure that weekend supplies are available for staff as per weekend supply listing
Oversee donations and work in collaboration with Support Service Employees and Cooks to maintain a safe and organized environment in storage areas

Reporting

Together with Property Manager, give oversight to work orders ensuring they are completed, recorded and filed
Work with maintenance contractors for repair of kitchen or dining room equipment as per Property Manager approval
Together with Property Manager, establish and maintain relationships with suppliers
Ensure that cleaning and food service delivery are conducted in keeping with Public Health, Salvation Army, Hostel Standards and Occupational Health & Safety standards and requirements
Generate and keep current master inventory listing. Conduct annual inventory of ER's furniture and equipment, recommending replacement as required by Property Manager
Prepare product orders for approval of Property Manager. Place orders if directed

CRITICAL RELATIONSHIP MANAGEMENT

Participate in management team meetings, staff meetings, resident review meetings, staff training, etc., as required
Is a member of the Joint Health & Safety Committee
Adhere to Code of Ethics, Confidentiality Statement, Policies and Procedures Manual (ER), Toronto Hostel Standards
Comply with the provisions of the Occupational Health and Safety Act and Regulations and ER's Health and Safety Program
On call duties for intake and property issues as schedule

WORKING CONDITIONS:

This is a fulltime position based on 40 hours per week
Flexibility with schedule including evening and weekends
Dealing with client's complaints
Fast environment

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Completed High School
Certificate in First Aid/CPR, WHMIS, Food Handling, Crisis Intervention and Conflict Resolution
Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

Three years' experience working in the food services industry
Supervisory experience with proven leadership ability
Thorough knowledge of the Toronto Shelter Standards

SKILLS AND CAPABILITIES:

Comfortable working within a diverse and multicultural environment
Effective organizational and communication skills
Ability to work independently as well as part of a team
Physically able to meet the demands of regular rounds of facility
Must be fully vaccinated against COVID 1
Attention to detail, problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Basic computer literacy
Possess excellent problemsolving skills
Fluent in written and spoken English
Second language an asset
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to