Customer Service Representative - Rockland, Canada - Pro Physio & Sport Medicine Centres

Pro Physio & Sport Medicine Centres

Verified Company

Rockland, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Representative -

Pro Physio & Sport Medicine Centres Rockland

Permanent Full-Time

Location: 2756 Chamberland

Rockland, Ontario

Are you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to feel valued and have the support of our understanding Clinic Director? If so, come and join us at
Pro Physio & Sport Medicines Centres Rockland, a
Lifemark Health Group company, Canada's premier, largest, and most comprehensive healthcare management organization.

We believe when you move better, you feel better.

This is at the heart of everything we do, and we are seeking a
Customer Service Representative who shares this same philosophy.

At Lifemark, we walk the talk of our company
Core Values:" We have fun", We strive for simplicity", We trust each other to do the right thing", We go the extra kilometre" and "We belong here".

**
Why Lifemark?

Opportunity to work with a multidisciplinary team of clinicians and the satisfaction of being on a driven team
Supportive and collaborative administrative team
Competitive compensation with an excellent benefits package for permanent employees
Positive and comforting work environment
Pathways for management and corporate leadership
Nationally recognized brand with a strong digital presence
Diverse, stable, caseload with the flexibility to integrate preexisting clients

Primary Responsibilities

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
Coordinate scheduling of patient appointments and maintain the patient's medical record
Collect payment at time of service
Track coverage for all funding streams to ensure approval
Complete data entry and billing
Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

High School Diploma, G.E.D. or equivalent
High degree of organizational and multitasking skills in a busy and fastpaced work environment
Required 13 years experience performing a similar role
New Graduates are welcome to apply
Excellent communication and interpersonal skills
Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset
Flexible and adaptable to change
Ability to hit the ground running with minimum supervision
We have gone above and beyond to ensure the safety of our patients and employees with PPE provided, the spacing of patients, screening, and more. Extensive safety protocols and procedures have been put into place and are mandatory._
Lifemark promotes equal employment opportunities for all job applicants, including those selfidentifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities._