Bilingual Customer Care Specialist - Toronto, Canada - Canada Life Assurance Company

Canada Life Assurance Company

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

This position includes handling of activities related to the service of our industry leading‎ Individual Health products. Customer Care Specialists provide prompt and courteous customer support to incoming inquiries from our existing and prospective clients.

This position is hybrid in office and work from home.

Hours of Operation are Monday through Friday 8am-6pm.

Shift - 9:00am - 5:00pm ET

What you will do

Providing timely, quality, and accurate service in our Call Centre:
Receiving inbound telephone service and plan inquiries from clients
Making outbound service calls to clients
Maintaining accurate client records‎ based on nature of service or inquiry
Collaboration within the Team to continuously provide best in class service

What you will bring
- an active Life License (LLQP) or willingness to obtain within 4 months
- excellent verbal and written communication skills
- professional telephone manner with strong focus on customer service

Overcoming objections in order to increase loyalty and retain business
Skilled at listening and speaking to a variety of people‎

- track record of being detail oriented
- highly organized and desire to work in a dynamic, fast-paced environment
- ‎desire to constantly improve work environment and to grow personally
- knowledge of Health Benefits preferred, but not required

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _

- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

LI-Hybrid