Customer Service Representative - Richmond
Only for registered members Richmond, Canada
1 month ago
* This salary range is an estimation made by beBee
Job summary
As a Customer Service Representative, you'll be the frontline expert for our customers, connecting with them in moments that matter.
Responsibilities
- Provide timely and accurate solutions for things like online banking issues, card disputes, as well as complex AML or other regulatory matters, often under tight deadlines.
- Face-to-face customer interactions will require you to think on your feet, remain composed under pressure, and consistently deliver a positive, professional experience.
Qualifications
- Proven experience in customer service or administration (minimum 2+ years preferred)
- Comfortable working in person or over the phone and engaging with customers in a friendly, solution-oriented manner
- Quick learner with a proactive attitude and a willingness to adapt to change
- Tech-savvy and confident using digital tools to support customer needs
- Strong communication and interpersonal skills, with a genuine passion for helping others
- Ability to manage multiple tasks and priorities in a dynamic, evolving environment
Job description
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