Operator - Security Operations Centre - Mississauga

Position: Operator, Security Operations Centre  · File #: · Status: Full Time (x4) · Role Level:  PG04 - $26.99-$ · Department: Security & Fire Life Safety · Site: Mississauga Hospital · Hours of Work/Shifts:  Rotating continental rotation, 12HR shifts, including evenings and ...

Job description

Position: Operator, Security Operations Centre 

File #:

Status: Full Time (x4)
Role Level:  PG04 - $26.99-$

Department: Security & Fire Life Safety

Site: Mississauga Hospital

Hours of Work/Shifts:  Rotating continental rotation, 12HR shifts, including evenings and weekends     

Posted: February 20,

Internal Deadline: February 27,

Trillium Health Partners is one of Canada's largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

Job Description:

The Operator, Security Operations Centre, reporting to the Manager of Security & Fire Life Safety, plays a pivotal role in managing and coordinating security operations from a central hub. They monitor security systems, receive and respond to emergency calls, and dispatch security personnel to incidents. They ensure effective communication between the security team and hospital staff, prioritize responses based on urgency, and maintain detailed records of incidents to support overall safety and hospital protocols. This position is ideal or someone with strong multitasking abilities, excellent communication skills, and a calm, professional demeanour in high-pressure situations. This role provides experience in emergency response, surveillance management, and cross-department coordination, making this an impactful position for those passionate about safety and dedicated to making a difference.

Position Summary: 

• Serve as the central point of contact for security operations within the hospital.
• Oversee surveillance systems, including cameras, alarms, and access controls, to detect and respond to security risks.
• Respond to emergency calls, assess priority levels, and dispatch security personnel accordingly.
• Act as a communication hub between security teams, hospital staff, and emergency services to ensure effective incident coordination.
• Maintain accurate records of incidents, actions taken, and reports for compliance, audits, and investigations.
• Troubleshoot basic system issues and escalate critical system failures or high-level incidents to the appropriate parties.
• Provide guidance to security staff on response prioritization and policy compliance.
• Work rotating shifts, including nights, weekends, and holidays, to ensure 24/7 coverage for safety operations.

• Notification to authorities, such as Police or Fire, in case of emergencies. 

• Utilization of different communication technologies (two-way radios, telephones, intercoms, etc.)

• Follow escalation process to inform site leadership of high-level incidents.

• Maintain awareness of security policies and procedures. 

• Process and inform external security vendor of all extra coverage requests and ensure adequate follow up.

 Key Qualifications:  

The successful candidate will possess the following:

• Secondary school diploma
• 911 & Emergency Services Communications or similar 1–2-year Community College 
• Emergency Telecommunications Certification (preferred)
• Excellent verbal and written communication skills, capable of maintaining multiple communication channels
• Knowledge and understanding of security systems, such as surveillance cameras, access control, and communication technologies (two-way radios, telephones, intercom systems, etc.)
• Demonstrate a high level of focus and attention to detail and accuracy
• Proficient in multi-tasking 
• Ability to exercise quick and sound judgement to assess situations, prioritize responses, and dispatch appropriate personnel during emergencies
• Ability to maintain composure and focus during high-stress situations, particularly emergencies where prompt and efficient responses are essential
• Exercise professionalism when interacting with patients, visitors, staff, and professional staff, ensuring a positive environment

• Ability to work effectively with security teams, hospital staff, emergency services, etc., to coordinate responses and maintain a safe environment

• Capability to work autonomously with minimal supervision is an asset.

• Self-motivation, proactiveness, and adeptness at managing multiple tasks simultaneously. 
• Possess strong analytical and problem-solving skills.

• Demonstrated ability to make prompt decisions and handle clients tactfully.

• Strong computer skills, particularly in Microsoft 365 applications such as Word, Excel, and Outlook.

Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

To pursue this career opportunity, please visit our website: 

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners' (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.

We thank all those who apply but only those selected for further consideration will be contacted.