- Guides the development of member or advisor and sponsor experiences - digital or otherwise.
- Maintains consistency of experience across products and platforms, particularly as it relates to cross-selling Individual products to Group plan members
- Consistently delivers new experiences that are designed to delight customers.
- Effective sponsorship of initiatives that have cross functional accountability, in particular those that have customer experience implications.
- Acts as voice of the customer as GWL develops new products / services, etc.
- Champions change so that GWL continues to appropriately meet customer needs
- Informs the 3-5 year customer experience roadmap
- 5+ years of experience in group retirement and/or group life and health industry - preferably in sales or service capacity with a focus on either members or advisors and clients
- University degree, preferably in a Social science or marketing discipline or Bachelor of Business Administration - Marketing, Communication studies. Specialty backgrounds in customer experience disciplines may also be considered.
- Cross-functional knowledge/expertise; understands the business
- Deep understanding of our business -- gained through a direct sales, marketing or service role.
- Understanding of individual customer markets a definite advantage for cross sell
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Disability Management Specialist
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Canada Life London, ON, CanadaPermanent Full Time · - · Reporting to the Program Manager, Disability Management & Reintegration, the Disability Management & Reintegration Specialist will be part of a dynamic group of professionals working to enhance the health and wellness of employees as part of the Employe ...
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Raise London, ON, CanadaPrimary Focus:Within the program management for business systems integration USUI this role will provide Change Management Support for system integration initiatives, increasing the rate of change adoption, minimizing employee resistance, and maximizing engagement. This role will ...
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Change Management Specialist
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Raise London, CanadaPrimary Focus: · Within the program management for business systems integration USUI this role will provide Change Management Support for system integration initiatives, increasing the rate of change adoption, minimizing employee resistance, and maximizing engagement. This role w ...
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St. Joseph's Health Care London London, CanadaThe Ability Management Specialist is responsible for the coordination and facilitation of the disability management, return to work and accommodation processes for employees who are absent due to occupational and non-occupational illness or injury. The Ability Management Speciali ...
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St. Joseph's Health Care London London, CanadaPosting # [ Non-Union ] · Ability Management Specialist, Occupational Health & Safety · Occupational Health & Safety · St. Joseph's Hospital - London, ON · Full Time · Occupational Health & Safety Services · Join our team? We have a great team working together to maintain and enh ...
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Provincial and Demonstration Schools Branch London, Canada Full timeTEACHER OF THE DEAF · 1.0 Permanent position - Robarts School for the Deaf · Position is available September 1, 2024 · (Contracts rated under the Provincial Schools Authority) · Do you hold expertise, experience, and interest in the education of students who are deaf? Consider br ...
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Digital Product Management Specialist - London, ON, Canada - Canada Life
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Description
Permanent Full Time-We are looking for a Digital Product Management Specialist.This is a hybrid role located in Winnipeg, Toronto or London.About Canada Life's Digital LabsCanada Life is changing the way we work and how we help our customers. In our Digital Labs, we are designing, coding and delivering new products -- improving the lives of millions of Canadians. We are changing the way a trusted institution acts by bringing human centered design, agile and modern web development practices to life. Our multi-functional teams of Designers, Developers, Scrum Masters and Product Owners all huddle together because we have an open, innovative and inclusive culture which is focused on us - talented individuals Overview Do you have a passion for creating compelling and meaningful digital experiences? Do you always think about the customer first? Are you a creative problem-solver and communicator? If you answered a wholehearted yes to these questions, we want to talk to you. We are looking for bright and passionate Digital Product Management Specialist to be a part of our Workplace Solutions Agile Labs. Role description As a Digital Product Management Specialist, you are a true change agent - responsible for fulfilling our organizations long term digital product strategy specifically focused on delivering a unified, best-in-class digital experience to our customers, advisors, plan sponsors and plan members. You will partner with business and digital teams to achieve successful outcomes that will drive the digital development process from conceptual design to launch, removing impediments to achieving operational readiness. You have a deep understanding of the Customer Experience Journey and drive continuous improvement with a product agnostic mindset What you will do
Canada Life
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