Material Centre Representative - Markham, Canada - ENERCARE

ENERCARE

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As one of North America's largest home and commercial services and energy solutions companies with approximately 4,500 employees under its Enercare and Service Experts brands, Enercare is a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC advantage products, plumbing services, protection plans and related services.

Recognized as one of the 'Greater Toronto's Top Employers of 2019'; we have a dynamic culture that is focused towards employee recognition and development along with a comprehensive benefits package

Some highlights include:

Prioritizing Health & Safety
Comprehensive health and dental plan
DC Pension Plan
A lucrative deferred profit sharing match plan
Paid time off to volunteer for various charities
Employee development and training annual tuition allowance
WorkPerks provided through Venngo
Overtime hours and shift premiums
Annual tool allowance
Company Vehicle

If you are passionate about delivering 5-star customer service and want to work with other leading professionals in the HVAC field, we would like to hear from you.

Job Title:
Material Centre Representative

Reporting To:
Customer Operations Manager

Department:
Home Services Operations

Location:
Markham

Rate of Pay:
Range 3 as per the collective agreement

File Number: 1936

Closing Date:
February 3, 2023

Hours of Work: 35 hours rotational Monday - Saturday between 7:00 a.m. - 4:00 p.m.

Vacancies: 2

Responsibilities:

Manage calls and enquiries requesting a specific part order
Communicate with vendors if part delivery will not meet designated time within the defined timeline
Provide technical advice with respect to parts, product repair and possible alternative parts
Check current inventory for requested part and release if found
Arrange courier service to address requested
Assist with the resolution of escalated calls as required
Update system of record order notes with required information at each touch point in a timely manner
Create purchase order and provide Vendor with same for replacement part(s)
Resolve vendor disputes with respect to pricing and shipping discrepancies
Follow up to ensure that the delivery arrangements negotiated with the supplier are met.
Maintain a vendor contact and performance file
Originate and complete Stockkeeping Unit Forms (SKU's) for new parts and update old SKU's with new information
Responsible for inbound and outbound interaction with customers
Act as a courteous and friendly central point of contact for both internal and external customers.
Support any internal or external request for part and price availability
Must validate pricing of C parts with vendors
Management of reports and discrepancies within the specified timeline
Proactive management of queue cases within specified timelines
Required to handle escalations by managing customer's requests including parts
Ability to provide reporting and data analysis as requested by management
Ability to effective resolve customer complaints to the satisfaction of both customer and the company
Undertake special projects and assignments as assigned
Achieve defined productivity and performance measures on a consistent basis
All other duties as assigned by management

Qualifications:

Must have previous experience in a parts role and working knowledge of HVAC products
Customer focused with excellent interpersonal skills
Ability to effectively use Clickschedule, GERS, MS Office & Clarify software programs
Ability to concurrently use various computer information packages in conjunction with telephone/wireless radio communication devices
Proven decisionmaking skills
Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
Must be extremely flexible to handle the different scenarios that can arise in dealing with customer issues and make the appropriate decisions accordingly
Ability to maintain focus and work in a fastpaced, pressure filled team environment
Strong organizational skills
Capable of doing financial analysis to rectify variances
Grade 12 education
Post secondary education is an asset

This position applies to UNIFOR Local 975

Enercare's recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.