Supervisor, IT Support, Gbs - Saskatchewan, Canada - Hydro

Hydro

Verified Company

Saskatchewan, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group.

Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Role purpose

As an IT Supervisor, you will be responsible for on country level coordinating the work of the IT Team Lead(s) and the IT Analyst(s) reporting to you.

You will also responsible for setting targets to your direct reports and measuring performance against them.

Responsibilities

Coordinating the work of the IT Analyst(s) at the inscope location(s) in the related country
Setting targets to his/her direct reports and measuring performance against them
Acting as Cost Controller for Financial Shared Services globally and Business partner
Acting as Location representative of Hydro GBS IT professionals towards location Business Customers for any such computer systems
Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
Taking active part in incident resolution flow through a series of actions, either face to face or over the telephone
Working with global support teams to resolve both IT infrastructure and Application related issues
Taking part in IT systems change management flow
Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
Replacing parts as required and maintaining user accounts within the locally supported Applications
Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date
Providing IT infrastructure support for and taking part in the rollout of new Applications

Requirements:

Minimum 5 years of experience ont h field of IT infrastructure
IT technician qualification is a must, IT Engineer or equivalent is preffered
ITIL Certification is preferred
Native Slovak, Fluent English language knowledge
Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum

Hydro offers

Working at the world's only fully integrated aluminum and leading renewable energy company
Diverse, global teams
Flexible work environment/home office
We provide you the freedom to be creative and to learn from experts
Possibility to grow with the company, gain new certificates
Attractive benefit package