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IT Support - Abbotsford, Canada - TRIPLE EIGHT TRANSPORT

TRIPLE EIGHT TRANSPORT

Verified Company

Abbotsford, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description

Triple Eight Transport is an asset-based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United States

We are dedicated to personal and career growth here at Triple Eight Transport Inc. We focus on people and values, because with great people comes great success

Who we are looking for:

We are seeking an IT Analyst to join our team. As an IT Analyst, you will be responsible for providing technical support and troubleshooting assistance to end-users. You will also play a key role in implementing and maintaining computer systems and networks.

Responsibilities:

Responding to a variety of client support issues or vendor support, via telephone or in person at their locations, to identify issues and offer solutions in a friendly and efficient manner
Analyzing situations, diagnosing problems, while developing and implementing solutions within narrow timelines
Focused on completion of ticket volume in short time frame with client success in mind
Client site visits to resolve issues that couldn't be fixed remotely
Use, update and contribute learning content to the internal knowledge database

Experience with the following is key:

MSSQL
JIRA
End Point Management
Experience in hardware and software troubleshooting

Office 36

Azure Active Directory
Computer Hardware (Laptops, Desktops, Monitors & Peripherals)
Mobile Device Management
Basic Network Troubleshooting
Basic Application Troubleshooting

Experience with the following is a bonus:

Transportation specific Hardware, Software and Support processes
EDI, Trimble, Assets Tracking, ELD.
Troubleshooting or configuring Cisco Meraki, Datto, Dell equipment
Administering users and phonelines through RingCentral
Configuring devices and profiles

Requirements:

Bachelor's degree in computer science, or a related technical field preferred or High School Diploma.
Certifications/bootcamps/work experience can be substituted.
Proven experience in technical support or a similar customerfacing role
Experience in Transportation Industry will be an asset.
Strong proficiency with common workplace tools
Excellent problemsolving skills and the ability to think analytically to resolve complex technical issues.
Effective communication skills, both verbal and written, can convey technical concepts clearly and effectively to technical and nontechnical audiences.
Customerfocused mindset with a passion for delivering exceptional service and ensuring customer success.
Ability to work independently, manage multiple tasks, and thrive in a fastpaced environment.
Detailoriented with excellent organizational skills to effectively prioritize and manage support cases.
Flexibility to work occasional evenings or weekends to address critical customer needs.