Operations Specialist - Markham, Canada - ENERCARE

ENERCARE

Verified Company

Markham, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be.

With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces.

We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work.

Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people's careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan.

If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization.

Join us with an open mind on the future of work

The Operations Specialist will also play a key role in contributing towards Enercare's success by meeting business objectives, improving the performance of internal operation, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

Accountabilities:

Prepare, validate, and distribute reporting to internal and external partners
Review and analyze information, providing a summary and context to stakeholders
Conduct regular meetings with internal and external partners, supporting business operations
Conduct reconciliation activities using data from multiple sources
Managing and resolving payment issues for external partners
Demonstrates a commitment to process improvement while providing recommendations and driving change
Foster and develop the capability to be a 'Super User' for internal systems while cultivating a position as a Subject Matter Expert within various Enercare systems
Maintaining documentation of internal processes to ensure processes are up to date
Supporting other departments to achieve production service levels and any ongoing project objectives
Any other duties required to maintain service levels

Qualifications:

BBA or equivalent postsecondary education
Selfstarter with strong interpersonal and conflict resolution skills
Excellent written and oral communications skills
Ability to quickly form relationships and interact effectively in a complex environment
Strong desire to understand operations and root causes of issues
Strong ability to multi task and work under tight timelines
Strong organizational and timemanagement skills
Ability to understand financial impacts and backend banking environments
Ability to prioritize deliverables and work with various people in all levels, including customers, to achieve personal and team objectives
Flexibility to adapt to changing priorities
Extensive experience handling multiple billing systems and exceptions management
Minimum three years of experience in an operational environment, process improvement, financial analysis or other roles that focus on root cause analysis, development and implementation of controls and procedures
Superior working knowledge of Microsoft Applications such as Excel and Access

Enercare is an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.

Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.