Evening Restaurant Manager - Vernon, Canada - Sparkling Hill Resort

Sparkling Hill Resort

Verified Company

Vernon, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Reporting to the Director of Food & Beverage, the Evening Restaurant Manager is responsible for coordinating, supervising and directing all aspects of PeakFine Restaurant, In-Room Dining and Banquet operations during the evening.

Areas of responsibility will include meeting the requirements of dinner service, evening room service, banquets and staff.

Job Duties

Maintain constant communication with the Morning Restaurant Manager to ensure smooth overall operation
Work very closely with the Morning Restaurant Manager to ensure that both teams are functioning effectively and cohesively
Liaise with customers and Events team regarding special functions
Ensure that the F&B outlets are maintained impeccably that tables are set correctly
Coordinate dinner service to ensure a smooth and efficient flow while maintaining a high level of guest service
Ensure that back of house areas are clean and organized at all times
Ensure that inventory is accurately entered, counted regularly and discrepancies are promptly investigated and reported
Ensure that stations have their correct materials in place
Ensure that faults and defects are reported to Maintenance and acted on appropriately without delay
Maintain high standards of morale and personal appearance of all staff
Ensure that all staff are always correctly and smartly dressed, that they offer professional and courteous service to guests
Ensure that room service orders are executed promptly and that they comply with required standards and that they are picked up once complete
Ensure fair and equitable discipline, in compliance with regulations
Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standard
Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions
Ensure regular reviews of all required stock and operating equipment at specified intervals
Ensure that operating equipment is used properly and not abused, e.g. proper cloths used for cleaning
Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information
Hold regular onthejob training sessions to ensure that staff can perform their duties correctly
Attend to customer complaints in a timely fashion
Ensure that reports and administration requirements are submitted in a timely fashion
Create and monitor schedule, ensuring that staffing levels are correct and to agreed standards and are not exceeded without prior consultation
Hold regular performance appraisals with staff, identifying areas for development and training needs and ensuring that this training is completed
Ensure the use of fair and consistent discipline for all employees
Circulate through the restaurant and make an active presence during service
Communicate regularly with staff and guests alike during service
Table touches
Any other duties as required/assigned

Requirements:

Previous experience in a management capacity
Previous Food & Beverage experience
Experience in all aspects of customer service and people management
Demonstrated ability to lead and direct a team
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
Ability to examine and reengineer food and beverage operations, form new policies, and develop and implement new strategies
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to respond quickly in a dynamic and changing environment
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Good training, coaching, and mentoring skills are essential
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
Knowledge of cost analysis, fiscal management, and budgeting techniques
Able to effectively communicate both verbally and in writing
Ability to coordinate and organize meetings, exhibits, and other events

Perks & Benefits
Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication

Perks and benefits include:

Deeply discounted room rates available to team members
Discounts on gift shop retail, food and spa treatments
Extended health benefits which come at no cost to you
Monthly gas cards
Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Working Conditions